3585 results found
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Messaging Template
To have an option to use a Messaging template just like in the Text system
5 votes -
notification for call received and forwarded
customer wants to have a notification for call received and forwarded
3 votes -
to add more custom fields in RingCentral App Workspace Task
Please give us option to add custom field in Workspace task
3 votes -
Option to switch caller ID for call delegation
Option to switch caller ID for call delegation
2 votes -
SMS Logs on CharterEnt with RingCentral
It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account
3 votes -
Multi Site Location Assignment
User extension option to allow multiple site location assignment. This is beneficial for user who work remotely and will need to work for another site location
1 vote -
Presence indicator light should appear "RED".
If the user is added to call forwarding/call routing of other users. If they answer the call, the indicator light should appear "RED". they already engage the call / answered the call.
1 vote -
Show who a favorite contact is on a call with
In the favorite contacts list in the RC app, you can see the status of your favorite contacts, if they're available or on a call. But you can't see who the person is on a call with.
In the HUD, you can see who the person is on a call with.
Bring this feature to the favorite contact list too! I use the HUD to add contacts to my phone buttons, and don't have the same list set up on my favorite contacts.
1 vote -
Rerouting Calls to different numbers depending on the origin of the calls
Would it be possible for a number (extension) to redirect calls to different numbers depending on the origin of the call?
1 vote -
to be able to change the message that plays when AI notes plays. this makes my customers very leary with AI fear
maybe be able to record your own or have options for "this call may be recorded for training purpose" or something like that
1 vote -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
7 votes -
Update IVR Menu Set Up
Please have an option to modify the settings and options under Auto-Receptionist > IVR Menus. Customer is requesting to have Call Handling settings same as what is on Auto-Receptionist > General Settings, that way we can easily set up each IVR's call handling without creating rules or going to Auto-Receptionist > General Settings.
2 votes -
Scan to Fax settings inside RingCentral app
There is a scan to fax option when sending a fax inside the RingCentral. Would it be better if there is a separate settings or tab for Scan to Fax feature inside the RingCentral app.
1 vote -
Please have call recordings on a single line for calls that have been transferred - 1 recording total
Please have call recordings on a single recording for calls that have been transferred - 1 recording total when incoming call has been transferred to another phone/employee. It is difficult and frustrating to have to search and listen to multiple recordings for a single call.
1 vote -
call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
3 votes -
All transcripts must be date and time stamped.
All transcripts must be date and time stamped.
1 vote -
Sort Users By Recording Details
Customer would like to have the capability to sort users in the admin portal by their call recording status.
1 vote -
Contact Categories/Folders
It would be really beneficial to add a quality of life feature that would allow users to create "groups" or "folders" for contacts inside of Ring Central. Similar to how in my email I can create folders/categories and place email threads in those places as a way to declutter and streamline my email process. Alternatively, if there was even a way to just separate your named contacts from your unnamed contacts inside of your "text" tab, that would be a helpful start.
1 vote -
Yealink auto update time settings
From chat with customer service I was told: "I can confirm that this feature to have the Yealink devices automatically update the time settings is not currently available in our system. I recommend submitting it as a feature request during our chat."
1 vote -
Add recurrence option on Site Call Handling
Add a reccurence option in "Site Call Handling" conditions menu to be able to manage bank holidays.
Add a reccurence button will avoid to create a bank holiday for each year.
By just click on a reccurence button this will permit to create the first day and then replicate it for 10 years or indefinitely as the bank holiday day will never change.Thanks
1 vote
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