2979 results found
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Display the name of extension being dialed when connecting calls to the user's Ring members
Requesting to display the name of extension being dialed when connecting calls to the user's Ring members, currently when call is connecting to the other member under the user's ring settings, it only shows the number dialed by the caller and not the name of the user
4 votes -
Ability to categorize group contacts ( fax & text)
trying to categorize contact, which I found that I can make a group. I created a test group and it's not showing up to be a contact to text
3 votes -
HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones
Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.
At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.
Many users computers are connect through the phones so rebooting the phones cause the computer…1 vote -
Feature Request : BT would include Poly Edge E series ip phones
Feature Request : BT would include Poly Edge E series ip phones
Details : to have BT include the poly edge E series as supported phones since the current 411 only BT doesn't have it as a supported phone while other partner brands already have them included.
Current behavior : unable to connect to the server to complete assisted provisioning
Brand : BT Business
1 vote -
Allow answering service to retrieve forwarded calls as not to leave voicemail to RingCentral number
calls from answering service are forwarded to customer s ring central number, so staff can answer their calls. but if no staff is available to pickup the call, the forwarded call should be able to retrieve the said call after a number of rings so the caller can leave a message on their answering service and not RingCentral.
1 vote -
Call log permissions for managers to view only their Agent's phone calls
To view and assign Call log permissions for managers to view only their Agent' phone calls
1 vote -
Display What Number is Pressed When Caller Chooses Language Preference
Add the feature for when the caller presses 1 for English or 2 for Spanish (or any other language) to display on the phone screen so that the staff can answer the phone and greet the clients appropriately.
1 vote -
Platform Indicator where calls are routed and accepted on call logs
Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.
1 vote -
Ability for the employee to put the customer's information on a pop up window while on a call for future refernce
Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth
3 votes -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Phone rings but only for available agents, not ones with current calls.
Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.
1 vote -
TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
Voicemail will state the caller's number and time received first before playing the actual voicemail
Voicemail will state the caller's number and time received first before playing the actual voicemail
1 vote -
1 vote
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allow super admin to delete meetings
There should be a option for the main Super Admin to delete scheduled meetings by other users.
4 votes -
Post via Emai / Ring Central Channel not receiving external emails from external apps
Allow RingCentral Channel to receive email from an external email or third party application
3 votes -
AI Receptionist
This feature should include the following functionalities:
- Work with Multi-site scenarios
- Link to Knowledgebase, both internal & external
- Have a Scheduler (for Healthcare customers)1 vote -
Make creating SMS group easier
The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.
3 votes -
Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
Directly speak to another extension instead of the intercom dialing first
Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.
3 votes
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