Call and Text Icons to External Contacts from Call History
From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.
When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.
In the Voicemail, if someone just called and left a message. I would like to call or text them back with as few clicks as possible.
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Justin
commented
I would love to see this idea implemented. If I am looking at my call history, it is because I want to call someone back; not message them or video chat. The Call icon needs to be top priority in the call history section.