3585 results found
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DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
5 votes -
Access Voicemail through desk phone similar to miconnect
to have access to all voicemail/bulk access using a desk phone similar to miconnect (Mitel cloud)
3 votes -
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
1 vote -
customize a specific date & time range for hold music
The customer would like to know if there is an option to schedule hold music for a specific date and time for holiday prompt
2 votes -
Able to call monitor all outbound calls of extension users
Able to call monitor all outbound calls of extension users since Admins would like to have a capability to improve their call quality not only inbound but also outbound
2 votes -
Change how new PIN criteria is displayed
I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.
2 votes -
Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls
Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls.
2 votes -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
3 votes -
Weighted scale for reps to receive more calls than others within a queue.
Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.
Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.
4 votes -
Add Presence To Access Voicemail of Other Extensions
Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.
3 votes -
Call Return Notification
Implement Notification for Returned Missed Calls
We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.
Key Benefits:
- Eliminates redundant callbacks
- Enhances team coordination
- Improves customer experience
- Increases overall productivityProposed Functionality:
- Automatically detect when a missed call is returned
- Send a notification to relevant team members
- Include details such as customer name, timestamp, and handling agent1 vote -
Digital lines can be set to Voicemail only not just fax and voice.
Digital lines can be set to Voicemail only not just fax and voice.
1 vote -
Deskphone buttons indicating the Contact Center Max agent status
We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.
1 vote -
Filter Notification
add option to choose which type of notification super admins will receive for non-super admin activities.
1 vote -
Separate License for ATA
Customers want to have separate and affordable license for the ATA devices
3 votes -
Call pick up on ATA devices
Ability to use call pick up on phones that are connected to ATA device.
Brand: BT Business
3 votes -
Feature Request for User Bulk Edit : Notification for Deleted Users
The issue that was preventing the upload was due to a few users that had been deleted from the system after downloading the user list template. Customer took the deleted users out of the template that he was attempting to upload and was able to successfully complete the bulk edit afterwards
If the system could identify/notify that the bulk edit contained users that are no longer in the system, that would be a great feature.
1 vote -
Create the setting option for message conversations to automatically pop out when someone messages you.
To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.
I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote
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