Call Return Notification
Implement Notification for Returned Missed Calls
We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.
Key Benefits:
- Eliminates redundant callbacks
- Enhances team coordination
- Improves customer experience
- Increases overall productivity
Proposed Functionality:
- Automatically detect when a missed call is returned
- Send a notification to relevant team members
- Include details such as customer name, timestamp, and handling agent
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