2982 results found
-
Combined inbox for SMS and Calls
On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.
Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.
2 votes -
Wants to auto disconnect the call when the caller made no action or did not press anything
Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action
2 votes -
Sent out a poll to customers using the SMS Mass messaging in RingCentral App
I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it
2 votes -
Ability to manage multiple RingEX accounts from one single email address
For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.
Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.
Customers are unable to use personal email addresses in this scenario for security reasons.
2 votes -
Company directory for Receptionist which displays current activity for an extension
How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?
2 votes -
Back up and Restore BT Cloud Work/Phone
Ability to back up and restore BT Cloud Work chat/text messaging and other data
2 votes -
disabling the merge call option on their application.
• What issues is this solving for?
-Customer's request
• How will the feature help customer’s processes?
-They don't want to use the feature
• Who would benefit from it?
- Customers
• How should it work?
- when there are two or more calls, they don't want to merge it.1 vote -
feature to schedule auto-restart for the phone
Have a feature to schedule auto-restart for deskphones
1 vote -
Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Transfering personal contacts to company contacts using admin portal
Have an option to transfer a contact from one category to another ( Example from personal to company)
1 vote -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Export/ Share RingCentral mobile app contacts
I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts
1 vote -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote -
Feature Request : Remove All Option in Group Membership of Users
Feature Request : Remove All Option in Group Membership of Users
Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one
Current behavior : needs to remove the users one by one
Brand : BT Business
1 vote -
Contact app preference for outgoing calls
My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls
1 vote -
Hotdesk Login Without Loggin In on RC App
Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.
1 vote -
2nd incoming call from Mobile app
Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App
2 votes
- Don't see your idea?