2971 results found
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Disable prompt when paging
We have tried to use the paging option for our phone VVX 450 on the process we have added the User to the paging group however every time we use the *84 or the phone paging button it always ask for the paging group the user wanted to page even the user is added on 1 paging group, it would be nice that it will directly go to paging without pressing the extension to make it less time consuming
2 votes -
ability to delete rule under forward all calls
delete the rule under "forward all calls"
currently they can disable and replace the rule but they cant totally delete the rule.2 votes -
7 digit dialing
In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use phone numbers with only 7 digits. These numbers are always the same format ex: 310-XXXX, it seems we cannot dial 7 digits outside number. Can we fix that?
2 votes -
Ring Central app connection to vehicle audio
Create a feature that allows the Ring Central app to connect to a vehicles audio system. Currently the only way to answer a RC call / connect to a meeting is to answer by physically manipulating the mobile device which is illegal in a number of jurisdictions.
2 votes -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote -
Call Log Reporting Under: Reports-->Call Log-->Detailed
Call Log Reporting
Under: Reports-->Call Log-->Detailed
We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?IVR / Call Queues Diagram / Visualization Export
Is there a way for us to export our entire IVR / call group flows…
1 vote -
Have the option to change the time in schedule to one minute increments or intervals
Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)
1 vote -
Ability to separate the long duration of calls from a several caller.
Calls can be review individually in a one long duration of call.
1 vote -
Adding IVR under Ring Order
Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.
1 vote -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
1 vote -
Customized note to flag incoming and outgoing fax.
It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.
1 vote -
LDAP configuration settings for Fanvil devices
It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices
1 vote -
Paper Billing
I wanted to see if we could go to paper billing and send a check every month
2 votes -
GDPR Subject Access Request
We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
Is there a way to search and then export all the data where by name ?
This would be a request as a global search.
Also is there a way to see if data has been deleted ?1 vote -
Ring Central Logo Colors in Teams
Use your brand colors when embedded in Microsoft Teams. That way I know I'm using a ringcentral service. Also why doesn't the embed version allow replacing Microsoft video in chat. You had that service for a bit.
1 vote -
Ability to recover Faxes sent from a number tagged as Robocall
There are faxes sent by legitimate senders with numbers being flagged on their account as robocalls. Blocks are due to the "Block robocalls on toll-free numbers" being enabled on the account. It will be very helpful to have a capability for these legitimates faxes incorrectly flagged to recovered.
1 vote -
See who is logged into a call queue
The receptionist should be able to see who is logged into what call queue easily. There should be a feature for the receptionist to be able to see who is logged into what call queue.
1 vote -
Differentiate Incoming calls between dialed phone number and dialed ext number in just 1 user
We have extension under user with number as Receptionist and that extension has ring all together/ringgroups that when the number under that extension was dialed it will ring all under the ring group. And what we want if extension number was dialed alone, the call will ring only to that extension not the ring group under that extension
1 vote -
Add bio on RingCentral App
Ability to add bio (short description of a user) via the RingCentral App
2 votes -
Across-the-board Access to the same text threads and call logs/voicemail messages
A feature should be developed with the RingCentral software that enables all of the Admin Users on a RingCentral account to be able to access and add to (if necessary) the same text threads with customers, as well as the customer-facing call logs/voicemail messages.
2 votes
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