2971 results found
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deskphone outbound caller id
Main number shows up on desk phone instead of extension number.
2 votes -
CNAM Detailed Information
The ability of the Caller ID to update the company address of the customer and to be able to display it too in the caller screen.
2 votes -
Call Park Functionality Between Different PBX Systems
The customer has implemented a Cloud Connector Directory Integration (CCDI) which includes an underlying SIP trunk to allow ext-to-ext type calls between RC Users and legacy-Cisco-PBX Users. The Cisco phone is not registering to RC. He is trying to park a call on RC and then retrieve it from the Cisco phone behind the Cisco PBX on the other side of the CCDI SIP trunk.
Currently, this is not supported as the call park functionality is only between RC users.
1 vote -
Ability to order Mexico Phone number without address.
Ability to order a phone number without providing a physical address.
1 vote -
Chromebook log-in sync to RingCentral App
We have SSO turned on. Most users are on a chromebook. We need to access the app glip. We are looking for an option to sync the log in however it is setup to log in first in RingCentral not sync even using the option for SSO. The glip app does not always work unless we connect to Ring Central first -
then we can connect to the app.2 votes -
Be able to add contact lines to common phones via Admin portal
Hello,
We want to be able to add user contact lines to Common Area Phones via the Admin portal for speed dialing. Currently, we have to do this manually on the Common Area Phone, which can be problematic when the phone is in an area that is not readily accessible. Thank you!
2 votes -
Show Primary number instead of Direct number on Admin portal.
Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.
2 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
1 vote -
When users place call on hold for 30 seconds the customer should received an email notifications
To receive Email Alerts When users place the call on hold for 30 seconds on a Daily basis
1 vote -
SSH Access to IP Phone
Allow SSH access to Mitel IP phones/
1 vote -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
2 votes -
completely separate the RC Deployment Tool from the App
The RC Deployment Tool should be a completely separate entity and not tied to any one version of the RC Desktop App. There is a new 'tool' released with each new RC App release.
This tool is supposed to help the administrators by letting the RC App update itself automatically. However, the FAQ states that the Deployment Tool should also be updated once a quarter which again requires admin attention and defeats much of the purpose of the tool. Especially since that's about how often we were updating the RC app anyway!
The tool should be its own entity and…1 vote -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
2 votes -
Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes -
Fax Transmission Result: View Message on RingCentral App
On the fax transmission result email, "View this message on your RingCentral App", when you click the hyper link, it's not taking me to the message but just a download page for the RingCentral app even if I have it downloaded or the web version is open on the browser.
It would be best if it would actually route me to the fax I sent.
1 vote -
Outbound Caller ID apply to all user without using template
I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?
1 vote -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming calls on monitored extensions.
It's crucial that individuals monitoring calls via their desk phone (e.g., Mitel 6920 IP Phone) can view caller details. This feature allows them to determine whether they need to answer calls on behalf of the extensions or users they are monitoring.
1 vote -
Have Mitel Phones be Added on the Supported Devices to have Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US
Mitel Phones are not listed as supported devices. Please have Mitel phones added on this list to use the intercom feature
1 vote -
Adding voice & video messaging feature to RingEx plans.
Voice and video messaging is already available for RingCx plans but not RingEx plans. This is a basic messaging feature that should be included in all plans. All messaging platforms in the market have it.
1 vote
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