6040 results found
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put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote -
Sticky Mute Button
Wish the app had a sticky mute feature just like Microsip does. It doesnt turn off mute every call you have to do it manuelly. I would like this feature installed into the app as an option. Also wish it would display the providers name on the app as well for easy tracing. Provider as in which upstream provider the call came from. It would be a great fraud deterrent.
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote -
Busy Number Auto-Redial
Busy Redial FeatureWith Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling manually.Is there anyway for RC to look into doing this feature?
5 votes -
Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
27 votes -
Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role
Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we have Notifications disabled on our standard role. This is a much more convenient way for users to edit their voicemail than having to log into the service portal.
15 votes -
when creating a RC App team, display a users "Title" and/or "Department" so that users can be confident they are adding the right person
Use case: A user needs to set up a new team in the RC App with people from various departments. There are sets of employees in the organization that have the same name. i.e. John Smith in Accounting and John Smith in Operations. Problem: There is no way to see a person's title when adding members to a team in the RC App, making it impossible to know if you've selected the right person.Feature request: Add Title and/or Department to the user name section when creating a team, so that users can be confident they are adding the right person.
1 vote -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
Call length recording - save option / sorting option
A way to clear out calls under a certain length, either a filter or a preset feature to not save calls that are under a certain length
1 vote -
change your phone number
The ability to change our phone number within the app would be really nice.
1 vote -
Adding a do not disturb key to the call pickup group or desk phone.
agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the bridge console and the queue calls still ring the desk phone. The only solution from Ring is to remove the agent from the pickup group each time they log out the bridge console. This will have the administrator to added each agent as a admin which will not work.
2 votes -
Be able to create customized folders for contacts
Really need to be able to compartmentalize the contacts into categories at will
9 votes -
generic key template
So it would be nice to have an option where you can make a generic key template and have the user save that template so that it could be used when a new phone gets added or a new user gets hired and the IT guy doesn't have to add each extension 1 at a time. For a big company that is growing and hiring this can be a very daunting task!
8 votes -
Option to enable or disble the legacy tool in RC mobile app
The new update there is a legacy tool in the RC mobile app. Before we are doing the changes in Phone system.
1 vote -
RingCentral Desktop app should have caller ID settings same as the RC Phone app
Rc phone app is friendly user and it shows company name for incoming calls unlike in Rc desktop app there's limitation
1 vote -
RingCentral desktop app does not recognize commas Outlook calendar as pauses for phone numbers
RC desktop and Outlook calendars are synced. RC app recognizes phone numbers in Outlook appointment notes, but not commas as pauses for meeting passwords or extensions.
4 votes -
Sync Company Calendar With Custom Rule
Instead of manually setting up the dates when the company will be closed during the holidays, users will have the option to sync it their company calendar instead.
3 votes -
RingCentral App: Do not Disturb Status should also stop incoming calls from queues
As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.10 votes -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
2 votes -
Centralized viewing of voicemails, texts, call logs, contacts
Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.
2 votes
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