Disable invisible status auto trigger if user is away for 15mins
Disable invincible status auto trigger if user is away for 15mins
6
votes
John Lachica
shared this idea
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Edward
commented
The agent's status goes to invisible after 15 mins of no activity,
(even when logged into the RC App and ready to take calls)Instead of going to Invisible, it should go to a status like IDLE
and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this
This will give a clear picture of the agent status.
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Brittany
commented
I find this very frustrating. Other similar products will let you select a set time or turn it off. Please update this feature.