3579 results found
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Delegated line for IP Phone
I'd like to apply a template and set a Delegated / Shared Line, but I don't see a template available for VVX250.
2 votes -
redirect calls to another extension even when call waiting is switched off
Ability to redirect calls to another extension even when call waiting is switched off
1 vote -
Bulk download option for Glip messages and files
Just inquiring about the messages and files in Glip if there is an option to bulk-download
- looking for a bulk download option instead of one-by-one4 votes -
Park call routes to voicemail
Allows Park Calls to automatically forwarded to the voicemail after exceeding the time out minutes
3 votes -
Dialed Number Will Reflect Even IVR Menu is Set Up for Company Call Handling
This is for multi-site accounts where it will allow their IVR menu set up to show the dialed number of the customer so they can greet the customer based on the site that the customer is calling about.
1 vote -
Customized Fax Subject Line
Please implement customized subject line on the cover page. That would help anyone viewing the receipt have a better idea of the subject matter of the fax.
1 vote -
Separate the ability to turn off configuration level change notifications from normal workflow notifications.
We must turn off admin/configuration level notifications separately from normal workflow notifications.
We do not want end users to be notified that they have been added or removed from a call group.
We want users to be notified they have a missed call.In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.
1 vote -
Include an indicator of the Primary Number when downloading a User List
We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.
The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.
1 vote -
key templates upload
Option for uploading key templates to all phones.
Currently it's setup to manually add it per phone but wishing that there is a feature to upload key templates for all phone users that has the same devices on the account1 vote -
Synchronous Automated Machine Detection - AMD
Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.
2 votes -
Option to change outbound call recording per site
cx would like an Option to change outbound call recording per site
2 votes -
Display inbound caller id when a call is placed on hold and the phones has shared lines configured
Display inbound caller id when call is placed on hold in a shared line configuration.
2 votes -
Swap the button for video to camera
When going to send a message on the right hand side you have the video button available. It would be great to allow users to change that button to either camera or any other option.
1 vote -
Vanity numbers with special character
Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.
1 vote -
Transcription of Messages from RC App to notify on personal email feature
Call in for Transcription of Messages from RC App to notify on personal email feature
1 vote -
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
3 votes -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
2 votes -
Quiet Message Delivery
It would be great to send internal chat messages on a quiet delivery option. The ability to message colleagues who are on calls but not disturb them. IE--if someone is on RED (on a call), I could send them a chat and it would deliver discretely/quietly as to not disturb their call, regardless of their notification settings
2 votes -
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes.
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes. Not specifically a call monitoring/HUD but other way to share calls for them to do a side by side training for new hires call center agents.
2 votes -
Phone device that automatically pick up calls
Phone device that automatically pick up calls
1 vote
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