6040 results found
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To be able to receive fax on extension when VOICEMAIL is disabeld
We have an extension that disabled the voicemail and forward calls to an external number when a call was missed. This setting is working however, the phone is ringing when there is an incoming FAX message. This is working as designed. We would like to have a setting to where a fax message should be received without ringing the phone or sending the the fax out.
1 vote -
Assign caller ID for an extension without restrictions
Go to 3cx.com and see if you can license some of their patents.I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.
1 vote -
Include SMS on export data fields
Include SMS on export data
69 votes -
Answered calls showing up as missed for other extensions
Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to be fixed.
12 votes -
Call Handling for Intercom
Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back to our call group 1, which means basically everyone would get the intercom call. So, in the office Person 1 calls Person 2 - if Person 2's line is busy anyone in call group one would then answer the call. It is a bit of wasted time. Is there a feature where if the…
2 votes -
Change the username and email addresses on the account in bulk
Change the username and email addresses on the account in bulk without needing to do it manually.
1 vote -
Show all Office 365 global address book addresses in the ACO, not just mailboxes
The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to connect to the "contacts" in the GAL. Personal addresses created on a user by user level show up but not the "contacts" that are shared throughout the company in the GAL.
7 votes -
Shortcut Keys don't work unless RC app is at attention.
When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.Also, With the Jabra Link 380 I have the same issue,When my Windows Ring Central phone app rings and I bring down my mic to answer the call, I can't Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.
9 votes -
Allow assigning different extensions to the same number.
In my situation I use a desk phone in the office and the ring central app on my cell phone when out of the office. I don't like for both of them to ring simultaneously. It would be useful to be able to assign a specific extension to the desk phone, and separate extensions to the desktop app, and cell phone app that way we can transfer calls to the particular device we want without having to ring all or waiting for it to ring at each device.
5 votes -
2 votes
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Share status permissions
The Share status button should not be tied to Message Tab Shown in Main Navigation permission. Instant messaging and your availability are not the same thing.
6 votes -
Send unknown callers to voicemail
It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit, we get a notice.
6 votes -
Be able to link calendars across multiple platforms
Via both the mobile app and the desktop app, the calendar should be able to sync to multiple platforms (Apple, Microsoft, Google). I use Microsoft Outlook for work, gmail for personal emails, and have an iPhone - the ring central apps should be able to connect to all of these to check calendars for availability.
4 votes -
Change default forwarding method to optional on Yealink phones
Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskeydealtype=4to the RingCentral Yealink provisioning server, phones will have an additional popup after trying to transfer a call asking if it will be direct or consult.
1 vote -
Carrier lookup app
A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
1 vote -
Request for ability to add a user extension to its own Presence settings
Many enterprise customers have multiple businesses with a Reception as first point of contact for their customers. In such cases, a call queue with a pick up group is configured, to allow agents (receptionists) to put their current call on hold and pick up another call queue call. However, this does not work when only one agent is present/ active in the queue. A single agent can be added to the pick up group, however they also need to configure Presence in their extension . Currently, it is not possible to add a users' extension to their own presence. If…
1 vote -
Too many clicks just to edit a contact on RingCentral App
I suggest adding an edit button (pencil icon) beside the contact name to edit the information easily. I have to open the contact name to get the edit button. This will save time, especially if I need to edit multiple contacts.
1 vote -
Ability for Admin to add profile pics
I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.
1 vote -
Incoming call on iOS should ring/open RC app not native iOS phone app
When the iphone is on the lockscreen and an incoming RC call comes in, the call is incorrectly routed through the iOS native phone app and thus is answered in the native phone app. Proper behavior should be for the call to be routed to the RC app and thus answered within the RC app.The proper behavior does occur when the phone is unlocked, so this issue is limited to only when the iPhone is locked when the call comes in.
5 votes -
Do Not Call list for RingEX
Request is for a Do Not Call list to be applied for outbound calls on RingEX. An administrator should be able to create a list of numbers that are not allowed to be dialed outbound from any endpoint in the instance. This would be very helpful for recruiting firms.
47 votes
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