6040 results found
-
Bilingual and Multi-lingual Voicemail Transcripts
Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.
7 votes -
Custom Key Combination to turn off or on call forwarding on Polycom Deskphone
Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone
1 vote -
Add a filter button on the download all numbers
Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.
1 vote -
Ability to align site name with pre-defined Cost centre in Admin portal
Currently, it's possible to move a license around in MVP for ease of reassignment. This becomes complicated when the license is moved to a user in a different Cost Centre to where the license was originally purchased/registered.This leads to a lot of clean up activity needed after on/offboarding, to ensure that the correct cost centres are being charged for the users within them.It would be great if, when reassigning a license, a prompt popped up asking whether this should move to the cost centre of that location too - and then that CC info could be copied onto that user's…
2 votes -
Outbound CLI Selection
Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all usersIt would be a useful enhancement if the user could be restricted to…
3 votes -
Add Inbound/Outbound event filter to the instant message event
The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.
3 votes -
Please Add a Downloadable RingCentral App for Macbook M2 Chip
Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
1 vote -
report Phone related bugs by clicking a link with the Unified app
ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.
1 vote -
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
1 vote -
Ability to export Site Caller ID field data from MVP Admin Portal.
With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.
1 vote -
Use RingCentral number to work with Venmo/other company (verification code sent to RC number)
One of our users need to use their number for verification with Venmo. When they enter their number Venmo returns an error message stating that it is not a mobile number.There are several FR's submitted https://ideas.ringcentral.com/ideas/ENTCOM-I-53 and based on the update, it was implemented but it seems to be not working still.Please check as customer needs this ASAP.
5 votes -
Shared Status directly shown in the HUD
Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
1 vote -
Group Memberships to include Ring Groups
It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
1 vote -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Disable HUD park notification
Every time a user parks a call, the entire office gets notified. This is confusing as it implies that the call is parked for them to pick up. Users do not need to be notified when a call is parked.
28 votes -
Ability to configure Intercom feature AND Extension Number under Presence Keys
With the 22.3 release of "Custom Key Layout Support for Mitel and Poly phones", additional features are available that can be selected under Presence Keys. One of these is an intercom feature (which simply speed dials *85). Unfortunately, users cannot include the actual extension that they want to program onto the phone, thus forcing them to try and remember extension numbers. This requested feature can be prevalent within the smaller Healthcare, Education, Manufacturing, FinServ and Retail spaces.
4 votes -
Ability to Customize Conference Call greeting
We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the instructions that we would like a participant to know before entering the meeting.
4 votes -
Report to view what numbers were on a conference call
We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
4 votes -
FAXES--Very Important for Attorneys Legal Issue
As attorneys, we must prove to the court a fax was submitted to the opposing party or attorney especially when the opposing attorney says they never received it. This is very critical when it comes to denial and statute of limitations as the timeline goes. At that time we need to find the proof that the fax was submitted and attach proof from the system that it was sent with a copy of the fax.Your current system does not support this. Your system will require us to go to every individual portal and find out who sent it, then we…
4 votes -
Add prompt when clicking "Add User" if there are unassigned extensions available
Add prompt when clicking "Add User" if there are unassigned extensions available. This would stop over-billing and improve customer satisfaction. Also, it could stop billing team from having to make so many adjustments to accounts.
10 votes
- Don't see your idea?