6040 results found
-
Enable call log retrieval indefinitely into the past
I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!).I need our call logs for January - December 2020 in order to respond to an IRS audit. We have never needed to retrieve our call logs in the past so we did not set up Archiver, and I was not aware of the time limitation on call log retrieval. I contacted Support by phone and chat and…
1 vote -
Login Page Change when forcing SSO
It would be nice if RingCentral were able to change the sign in page when forcing SSO: Either:
A: Force/Change the Single Sign In button to only appear
B: Change the Sign In page to only show Email Address as an option, since Phone Number will no longer work.Current setup is deceptive to End Users, since the sign in page shows you can use either your phone number or email address, when the phone number option no longer works. With the current setup, this results in possible calls to the helpdesk when users think they can still use their phone…2 votes -
Allow personalization of the fax transmission results notice
As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
5 votes -
Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them,…
8 votes -
Add the ability to delete multiple faxes at once on the desktop version
You should be able to delete multiple faxes simultaneously on the desktop version. Apparently, you can do it from the mobile app only.
10 votes -
API to allow flow of MS Teams messages and video meetings to and from RC app
Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
1 vote -
Add-in for Microsoft Edge
I would like to be able to use the click to call function in my CRM, but there is no app or add in for microsoft edge.
2 votes -
Audio only conference calls
Add a way to schedule audio only conference calls. Currently, we only see an option to schedule video conference callsPSAT Survey, Feature Requested By: info@phcreativeagency.com
2 votes -
Ability to apply a delayed ring to a monitored extension
We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allowed us to assign a ring delay on the button on the administrative assistant's ShoreTel desk phone. So it would ring Mr. X's desk phone 3 times then for 3 additional rings it rang both Mr. X's desk phone and the button the monitored extension button the the assistant's desk phone at the same time for the next 3 rings.…
2 votes -
Add announcement option on call queues
there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
1 vote -
Independent login/logout for desk phone and RC app for call queue members.
A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
6 votes -
Send text to number from voicemail
It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.
4 votes -
Expand Telephone Number Name Field
We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if the amount of characters allowed could be increased.
7 votes -
Admin to be able to deny/allow individual users access to NG Numbers.
As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
14 votes -
Remove hyperlink from text
Current behavior: If you type or enter an IP address or domain name, it is automatically displayed as a clickable hyperlink. Desire behavior: The ability to right click on the string identified by RC app as a hyperlink and remove the hyperlink so that it's displayed as just a raw stringThis will improve cases where the RC app misidentifies text as a hyperlink and also allows users to share links/IPs while removing the risk of an accidental click, should the link or IP be malicious or intended to be not clickable
1 vote -
Hot Phone / Automatically Dial When Handset is picked up
setup phone to automatically dial a specific phone number or extension when the user picks up the handset
6 votes -
audible tones for parked calls
today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting
1 vote -
Looking to have Messages panel not collapse if the window is resized
Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger.It would be nice to have a toggle option to disable this collapsing when resized.
11 votes -
A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that par...
...ticular group/company with a different name than the corporate company.. All companies with multiple cost centers that have different names at the company's cost centers.
2 votes -
Custom Cover Page Needs Variable for Total Pages
Attached is current custom variables available. In RED would like additional variable for total page count. I see total page count being used on none custom cover page. Please implement for custom as well?
1 vote
- Don't see your idea?