6031 results found
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audible tones for parked calls
today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting
1 vote -
Looking to have Messages panel not collapse if the window is resized
Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger.It would be nice to have a toggle option to disable this collapsing when resized.
11 votes -
A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that par...
...ticular group/company with a different name than the corporate company.. All companies with multiple cost centers that have different names at the company's cost centers.
2 votes -
Allow More Than 10,000 Contacts
With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.
59 votes -
Allow up to 100,000 DLs per UID
This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.
13 votes -
remove pop up error message on RingCentral mobile app without updating the the iOS version or removing the account on the phone
so files that are saved to the email account on the phone will not be deleted
2 votes -
Centralized Greeting Prompts & Hold Messages
I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, audio while waiting, and hold music available to select universally.Once a custom greeting or hold message is uploaded by an admin, it would be a selectable option when updated Queues, extensions, and user accounts. For instance when editing a Queue greeting, under the "custom" option we could select company-wide greetings.If not possible, at least expand the…
6 votes -
Desktop App Sounds
The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't hear any notification sounds and miss direct messages/text messages. Since there is already a setting to allow incoming phone calls to play on my computer's speakers, I should be able to set it so that notification sounds are routed to the computer speakers, as well.
5 votes -
Description Field In Templates
When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be resizedand the logical name for the template can mean different things to the user opposed to the creator.It would be really helpful if the Template had a description field for tracking who it should be applied too.
1 vote -
Calls are being recorded message should come after personal greeting.
When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they hear calls are being recorded first, they hang up before hearing the company name.
1 vote -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
2 votes -
Changing the app on my phone to silent mode should not change it everywhere
I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on my phone should not change the status on all the other devices connected to my account.
1 vote -
enable app to accept call forwading
Want ext to be able to forwarding using call handling to an app.
1 vote -
Centralized management of device upgrades/firmware
It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.
7 votes -
Add more than one Interrupt Prompt for Call Groups
We have many departments that have more than one message they want to play while a caller is on hold. I think having the option to add more than one Interrupt Prompt would be very useful to those departments that have multiple messages they would like to give callers.
2 votes -
Filter Call Logs with Multiple Extensions
Case #16385603 Wants to filter the recorded calls from the admin portal > Reports > Call logs with the multiple extensions. As of right now, it can only filter one extension at a time
2 votes -
Add a Check for Updates button
I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…
7 votes -
Extension only people to disable call button
I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the team to be able to communicate via voice and to collab on projects.This feature should pass through to both the mobile app and the web application.
3 votes -
Call Log to only display calls for sites assigned to Admins - and not all Company Calls
Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
3 votes -
Break down of call journey on call logs
requesting for a feature where in call log breakdowns will have the visibility to check the user specific status if a line is busy (rejected, on DND, on a call, device offline, etc.)
1 vote
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