6031 results found
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Restore deleted text messages
Need to have access for deleted text messages
73 votes -
Automatic call recording for calls originating from an IVR
We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled.I don't understand why this is the case, but when we have call recording enabled for a queue/ext, we need it enabled for that queue/ext.
5 votes -
Scheduling agent in Queues
Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week.Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's extension has the receiver of all calls to this queue. However this means that all voicemail will be in this extension's voicemail, not the Queue's voicemail. Therefore the message are not available to next week's agent or to the manager.Sending the voicemail through email is not an option because of the huge amount of data…
3 votes -
Get alerts when a users mailbox exceeds a certain number of unread messages.
It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then the user) so their manager can be alerted if they hit the limit.
5 votes -
Mirrored Call Status
For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call displaying as missed could result in the end user for extension 2 unnecessarily call a client that has already been spoken to.
5 votes -
Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes
I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ticket from the voice mail. We don't want it to be creating unnecessary tickets from a system generated voice mail message.
7 votes -
Enable SMS Service for Australia Numbers
SMS service for user to send sms to customer via desktop and phone app
43 votes -
ServiceWeb - Additional Local Numbers - Streamlining Deletion
The request is for enhancements to managing Additional Local Number Licenses. For example, when deleting a phone number from Inventory - automatically delete the Additional Local Number License. When deleting Additional Local Number Licenses (from Licenses & Inventory) - present the form with phone numbers associated with ALN prior to review and confirmation screen. In Number Inventory, provide additional columns that display who/what phone number was previously assigned, to provide easier validation for removal.
1 vote -
Japanese mobile phone numbers
As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number.Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in RingCentral
1 vote -
Ability to revoke user sessions/force users to be signed out of apps
Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
43 votes -
Forward should be one of the "default" softkeys on Polycom VVX phones
Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.
11 votes -
Show Where Email is assigned if trying to Add Email to an Extension
Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all extension information. What could happen is to show which extension that email address is assigned in the warning popup.
1 vote -
Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote -
Allow Admins to see Hidden Users in the RC App
As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except for admins. Thanks for considering!
1 vote -
Allow download of all extensions
Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers.Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to each, I have to create a spreadsheet mostly by hand.
7 votes -
Please return the ability to generate unassigned user upon deletion
The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we need to manually "purchase" the users from the Unassigned Users menu in order to maintain this workflow. I think another option other than "reassign to Number Inventory" would be nice - "Return to Unassigned" and the device/line/user would all be reset and return to unassigned.
7 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
31 votes -
User VM Zero Dial
Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
3 votes -
Every web page with list should be able to download
Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.
2 votes -
Disable email notifications for call recordings
We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
27 votes
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