2980 results found
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parked call to send a message to group
Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.
2 votes -
Receive faxes 1 page at a time
I have an idea to be able to view each page as it comes in, instead of waiting for the entire fax to be received. This helps for our case in particular with needing the first 2 pages for referrals and we would be able to call on them quicker rather than waiting for 80 pages to come in.
2 votes -
Persistent Call Notifications in Sleep/Low-Power Modes
Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode
Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and…
2 votes -
IB calls to Mobile App need to show the calling number, not just the location they're calling from
We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.
2 votes -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
2 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
way to add variables to the templates for SMS texting in RC app?
When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?
4 votes -
Update Folder Globally
The customer wants to avoid posting a message in the wrong group, and they think Folders would help prevent that. From what the customer can tell, it only applies to him when he moves teams to folders. Wants to have a way to set this up globally so it applies to everyone's login.
3 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
2 votes -
Login and Logout Time Report That Includes Titles and Departments in RingEX
Customer wants to generate a report for login and logout times for RingCentral devices including Titles and Departments for their users in RingEX platform.
2 votes -
Enable Key Press "0" Assignment for Direct User Extension Calls
Feature Request Summary:
Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).Current Behavior:
At present, key press 0 routing is only configurable for the following:Call Queues
IVR Menus
Operator Extensions
When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…
3 votes -
custom cover page in alphabetical order
On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.
2 votes -
Contact Email (optional)
When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.
- Admin Portal - More - Account Settings
- Appearance - Email Notifications
- Contact Email (optional)
2 votes -
Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.2 votes -
Detailed View of Reports in the Admin Portal
Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.
Additionally, it would also be best if there is a specific view in…
2 votes -
Reports about agents being able to "Accept queue calls"
Ability to show a report that shows how many times users enable/disable "Accept queue calls" feature.
4 votes -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
5 votes -
Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes -
deskphone will be able to setup without digital lines.
The client is thinking when the deskphone will be able to setup without digital lines.
2 votes
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