6031 results found
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Automated Daylight saving switch for Main IVR Custom Rules over multiple regions
Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…
11 votes -
Call Queue ring simultaneously the overflow into another call queue simultaneously
Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.
19 votes -
Tablet view for mobile app
Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for the selected message thread on the right.
1 vote -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
23 votes -
Disable the * key press - For checking voicemail while in a queue
Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue
1 vote -
Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
14 votes -
More 3rd party storage sites on Archiver beta
I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
14 votes -
Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.
We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.
13 votes -
Additional option to send SMS to callers instead of leaving a Voicemail.
For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.
6 votes -
Ability to call short code numbers such as 311
Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.
30 votes -
Allow user to remain without an extension so they can continue using company messaging.
We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click the phone icon from RC messaging, it tries to ring the disabled extension.
1 vote -
Please add drag and drop functionality to the fax feature in the Ring Central App
The Ring Central Classic App had drag and drop functionality for outgoing faxes. This has been lost with the transition to the new app and should be built into it.
3 votes -
Call Queue Enhancement
I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
3 votes -
Use scanner directly when composing a fax like it was on the previous version of the app.
the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.
3 votes -
"Call recording has been turned on" email notification
wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled
2 votes -
Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)
Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
2 votes -
have a custom preset status where her team can just select from
I'm trying to find out if there's a way for me to save additional pre-set status for my team and I, that are more applicable to our work flow? within the ring central app, each team member/user has the ability to change their status (such as working remotely, on vacation, out of office, etc)
I would like to be able to add (and SAVE) our own custom status that couled be more applicable to our work and work flow2 votes -
Allow automatic speaker to answer extension to extension calls
All users in our office use Polycom phones. When we dial each others extensions, the phones ring and must be picked up by the person receiving the call. With other systems I've used, it is answered automatically by speaker so the receiving person doesn't have to actually pick up the handset.
1 vote -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
add template for call queues
customer would like a template added so they can adjust call queue settings, like hold music, instead of having to go under each queue and change them.
8 votes
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