6031 results found
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sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
20 votes -
Ability to disable any number press when calling the IVR
we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other
2 votes -
Dynamic Music Control for Conference Call Participants
Introduce a novel feature that empowers users to control the music experience for participants added to a conference call until they answer. This feature aims to enhance the overall conference call experience, providing users with more control and customization options.Key Features:Music Selection:Users initiating a conference call can choose from a selection of background music or tones that will play for the participant being added until they answer.Volume Control:Implement a volume control option, allowing users to adjust the volume of the chosen music for the added participant. This ensures a seamless blend with the ongoing conversation.Customizable Playlists:Provide users with the ability…
2 votes -
Synchronize Deskphone to RingCentral Application
Wanted to have the same behavior on the deskphone to the RingCentral Application. If the call is accepted on the deskphone there should be a call that must be showing on the Deskphone same for hold and transfer
8 votes -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
2 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Spoofing caller id while Porting In
Allow customer to spoof the caller ID while in the process of porting in
5 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
Dark mode in Teams causes incoming call rules page to be difficult to read on RC Teams Embedded App
Dark mode in Teams/Windows causes some fields on the incoming call rules page (and other call handling pages) to be difficult to read due to font color. These settings are disabled on the admin side, so I believe they are supposed to be greyed out, but given the dark background, that shade of grey is hard to read.
3 votes -
To be able to send Bulk SMS using a different phone numbers in one go
To be able to send Bulk SMS using a different phone numbers in one go
3 votes -
Register a phone number to be able to send to multiple SMS recipients to receive the SMS
My alarm monitoring station would send a Non-Emergency or Non-Priority SMS text to a single phone number that several employees can receive.
4 votes -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
7 votes -
Disable Call Logs Showing they are calling themselves from the Users Logged In a Hotdesk Phone
The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.
4 votes -
Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
4 votes -
When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...
...s 'Answered by:xx'. Currently, when a call comes into a queue and it is answered by one of the members, the rest of the team will have a 'missed call' notification. Especially when the ring type is simultaneous, this is very confusing and misleading for the rest of the team. The team will have no idea whether the call is answered or not, and if it is answered, then by whom. The customer; (UID:2822385064) requested a feature enhancement on call logs on RC APP. Where the queue members should be able to see whether the call is answered or not…
12 votes -
Special button to record calls on physical phone
Customer would like to have a special button that he can press to record a call on a physical phone
5 votes -
Option to remove main company number for outbound caller ID settings
Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.
45 votes -
Allow Presence/HUD to Reflect on Manual Provisioned Phones
There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.
3 votes -
Set custom caller ID when transferring call from IVR menu to external number
We have a use where when you push an option an in the IVR menu it transfers to an external on call number. This person changes and we change the number periodically. We would like when a call is transferred from this number to show up as our company name instead of the external caller.
3 votes -
Allow users to opt out of calls be recorded
Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.
2 votes
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