3600 results found
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Enable and Disable Call Recording per device
We plan to do call recording for some calls and I know the calls are recorded to the profile of the user that initiates the recording but can that be changed? For example, can we have the default location for it to save to be on a server? Since the calls need ot be saved, we didn't want to rely on someone having to move them manually and possibly forgetting.
Also, is there a way to prevent call recording on the mobile app but allow it on the desktop and hard phone?
2 votes -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
3 votes -
Customer would like ability to set outbound CLI in Teams admin portal (direct routing)
Customer would like the ability to set outbound caller ID for Teams direct routing users from within Teams admin portal using caller ID policy. See https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
Currently this can only be set within RC admin portal. This is a limitation in scenarios where numbers are assigned to user extensions on RC side with MS teams sync enabled but then assigned to a call queue or IVR on Teams side. In this scenario the number is not available to assign as caller id on RC side for those queue users since it is assigned directly to a user extension.
3 votes -
Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones
🔧 Feature Title:
Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones📋 Current Behavior:
Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.⚠️ Issue Description:
Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.🎯…
4 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Received Fax Notification to Include Fax Attachment
Currently, users that receive faxes must access the RC App to see the attachment/fax. The fax/attachment should be included in the received notification.
2 votes -
Same status in RingCentral Desktop App and RC Teams Integration
Maybe this is more a bug report then a feature request.
The status is not identical in the RingCentral Desktop App and the RingCentral Teams integration.
Please see the screenshot it the attachement.
2 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550
Product(s):
Poly Edge E100
Poly Edge E550
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…3 votes -
Beeping tone when when the other party hang up the call
An option to configure or disable the tone that the end-user hears when the other party hangs up the call
8 votes -
Include name of report in email subject
When you receive the regular scheduled report, the subject of the mail is only "Planned Report". The name you chose is only visible and readable in the body of the mail. So from the subject line you cannot realized, what report type is in the email. This is a not that nice user experience, especially when you receive a lot of reports via mail.
2 votes -
Custom Themes in RC App
Add more themes to the whole thing, pink, hot pink, make it more girly
3 votes -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
Desk Phone
Would like to be able to use the desk phone to transfer and place calls on hold while logged into Ring Central.
1 vote -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
1 vote -
Add an option to record a message to use on multiple calls
For the people making multiple calls to different numbers for the same person, I think it would be wonderful to be able to record your desired voicemail once then have an option to play that same recording on multiple different calls. Anytime you record something new it will erase the last one please #letmebelazy
1 vote -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
1 vote -
Been able to toggle Whisper mode on/off
Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off
6 votes -
Signed-in users option for RCV schedule meeting
I'm trying to schedule a ringcentral meeting and I'm on the advanced settings section. I'm trying to select for "signed-in users" for "Only authenicated users can join" but i only see "Signed in co-workers" What happened to "signed-in users
1 vote
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