3599 results found
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Internal Fax Outlook Displays
Wanting to correct internal fax to email notifications to mirror same patterns of actually displaying/sending the attachments and cover letters of a fax the same as the external traffic displays and receives the data. Currently internal communication only notifies staff to check portal for the fax data over sending the data directly via an outlook email.
1 vote -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Passkey Support
Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.
1 vote -
Improve Fax Transmission Reliability for Toll-Free to Toll-Free Numbers
Currently, when both sender and recipient use toll-free numbers, faxes are routed through a generic path since toll-free numbers lack fixed geographic endpoints. This routing is less reliable and often results in failures. We request an improvement in how TFN to TFN fax traffic is handled, with more robust routing, better support for explicitly setting the “sent from” toll-free fax number, and clearer error feedback when failures occur.
1 vote -
Call Notes Email Notifications
It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.
We have different team members that have different preferences for the various email notification settings.
Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.
2 votes -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes -
Admin ability to disable the AI feature on company account.
Admin ability to disable the AI feature on company account.
8 votes -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote -
Enable concurrent call in a specific members in the Call Queue.
Only One user in the call queue should be able to receive at least 4 calls, before any of the other calls are connected to the other members.
1 vote -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
1 vote -
Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone
Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones
1 vote -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
1 vote -
Temporary Inbound Rule to Change Greeting
I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)
2 votes -
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes -
Campaign-wide STOP Suppression for TCR Campaigns
When a recipient opts out (e.g., texts “STOP”) on one number in a TCR campaign, RingCentral should automatically block messages to that recipient from all numbers in the campaign.
Why it matters
Recipients expect “STOP” to mean no more texts, regardless of which number the campaign uses.
Avoids compliance risk and potential carrier issues.
Saves customers from building custom suppression logic outside RingCentral.
1 vote -
Downgrading RingCentral Desktop App to old version
Preferred to have the functionality of the RingCentral Desktop application version that can easily print and select pages of the faxes that was received through RingCentral Desktop application
1 vote -
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include th
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include the "Add opt-out" message in every text?
Currently, we have to manually click a box each time to include it, and an automatic setting would streamline the process significantly.
1 vote -
Automatic phone icon appear when Slack user is on the phone
Have automatic phone icon appear when Slack user is on a RingCentral phone call so other remote team members can see they are unavailable.
1 vote
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