3004 results found
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schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote -
manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
Volume and speed control for Announcement
We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement
4 votes -
9 votes
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Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
2 votes -
If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number
Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more
2 votes -
Able to preview incoming TIF Faxes in the RingCentral App
Viewing incoming TIF faxes
Now that we have incoming faxes set to TIF format, the embedded viewer will not open them like it did for PDF files. We need the TIF format, so is there a work around to be able to preview the TIF files in the ringcentral app or will we have to resort to downloading each of them first to see the incoming fax?
3 votes -
IVR Caller ID - Site Number / Phone number dialed showing on App & Deskphone IVR
Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.
3 votes -
Cloud Recording Audio
RC Meetings. Cloud Recording defaults to Speaker View
When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
Please explain a solution.5 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
prioritize calls from a website that will provide a verification code
Ability to prioritize calls from websites or social media that provide verification codes.
2 votes -
Option to filter unwanted text messages
Option to filter unwanted text messages
Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.
4 votes -
RingCentral AI transcription availability on RingCentral Archiver
Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application
3 votes -
IVR Keypress Selection in "Action"
We have a customer who would like an option that allows the IVR keypresses to modify the setup in the "Action" tab.
3 votes -
Request: Automated Daily Performance Reports via Email
The customer has requested daily performance reports for users and call queues to be generated and sent to them via email. While I understand that these reports can be viewed and downloaded through Analytics, would it be possible to automate sending them via email at a specific time each day?
3 votes -
add hud to customize tabs
We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.
9 votes -
Download Ring Central app on my Samsung Galaxy Watch
Download Ring Central app on my Samsung Galaxy Watch.
1 vote -
Numbers pending porting should show original Caller ID
Current issue:
When a number is pending porting if that currently external number calls someone it shows the Caller ID name as the Super Admin name. This leads to a lot of confusion as we move large sites into our system as people will call the super admin asking why they called a person if the call was missed.What needs to happen:
Until a port request is completed the Caller ID should pass thru as the original received CID from the external caller Phone company. OR have the caller ID show up with whatever user account the port request…1 vote -
Remove ability to delete recorded phone calls by employees
A setting to not allow employees to delete phone calls. This should be a setting in the admin portal. We had an employee that wanted to share a good phone call and accidentally deleted it and we have no way of recovering that. So, one, stop the ability of deleting phone calls and two, if deleted, give admin the ability to recover that phone call.
1 vote -
ability to transfer the call to external number when no one is available on queue
Customer wanted to have an ability where the calls will be redirected automatically to an external number when no one is available. Current behavior is the calls are still being routed to the queue even the extensions are not available
5 votes
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