3598 results found
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create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
2 votes -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
10 votes -
Capability to check the IP address of the user who answered/made the phone call in the Analytics portal.
We need to have the option to check the IP address of the user who answered/made the phone call in the Analytics portal. The IP address could be from the RingCentral App or deskphone.
1 vote -
Free users limit with the app feature
Customer wants to remove the other feature that user's extension have in their app and would limit for message feature only.
1 vote -
Option to Disable or Defer RingCentral App Auto-Update Prompts
Currently, the RingCentral app automatically prompts users to download and install updates by delivering a new .exe or .apk file. This behavior can interrupt workflows, especially in managed IT environments or for users with limited install permissions.
We request an optional setting for end-users or IT admins to disable, defer, or schedule app updates, allowing more flexibility and minimizing disruptions during daily operations.
1 vote -
Feature Request : Oyster Terminal Machine Through ATA
Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use
Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device
Brand : BT Business
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Alert or indicator that a call is on hold.
There should be an indicator or alert sound when a call is on hold for a specified period.
4 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
SMS RingGroup
WM needs the ability to text to a Ring Group
Currently: Call queues can receive SMS messages. You can assign a SMS recipient to the call queue. But it can only be one user on the system. User can then send or receive to any number assigned to that call queue but this is not what WM is looking for.2 votes -
Ability to set up call park on a manually provisioned desk phones
Ability to set up call park on a manually provisioned desk phones
2 votes -
Color of profile icon
I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.
2 votes -
SMS text chain
A feature to send a text chain and have it go to multiple clients without them seeing who else gets it similar to a bcc email. Texts can have a planned send time. A text chain, for example, text 1 goes out today but text 2 will be going out in a week, text 3 another week etc. I want to be able to plan a text to send at a date and time in the future.
2 votes -
Two-Factor Authentication for Quickbooks
Two-Factor Authentication for Quickbooks
1 vote -
Disable star (*) dialing while Voicemail prompt is playing
Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off
2 votes -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin
Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon
2 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters23 votes -
Transferred calls returned to transferor if the receiving extension does not answer.
Transferred calls returned to transferor if the receiving extension does not answer.
For example, Extension 1000 transfers call to Ext. 1007 - Ext. 1007 does not answer. Call gets returned to Ext. 1000.3 votes
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