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6035 results found

  1. See call history of users we monitor via the RingCentral app

    Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.

    16 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. I want the ability to ignore calls coming in on a call queue

    Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?

    80 votes
    Under Review  ·  17 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability of the admin to disable voicemail pin of a specific user

    I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Lock email from end user updates

    We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.

    26 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. prevent from call loops

    Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. correct call journal for Ringout

    Call Journal: Calls via the RingOut function should display the phone number of the called party and not your own phone number in the call journal

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Added ring on IVR menu greetings

    A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.

    12 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. It should be noticeable when other people have redirected their phone

    Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. User logged off from group, when user logs off on the PC

    A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Forwarding of calls with RingOut to external devices

    Forwarding of RingOut calls to external devices

    Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Sync contacts from system and apply this to all Yealink devices on account.

    When you import contacts from portal site, it should automatically sync with all Yealink devices

    17 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  13. Call Log Sync from RingCentral Mobile App to Salesforce

    Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Ability to use an old version of Admin Portal

    What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Allow multiple accounts to run simultaneously on app / cell phone

    I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.

    11 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Include the AfterShokz headset to list of recommended headsets

    Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.

    15 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Validate Rules for User accounts

    I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…

    27 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Call queue shared voicemail

    Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.

    6 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Checking the IP address associated with the IP Phone under the Admin Portal

    It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    38 votes
    Under Review  ·  9 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. User Role Permission: Access to User List only

    Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.

    12 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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