6040 results found
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Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
18 votes -
RC App New Action Message Option(s) Parody - Allow For Attachment(s) and FONT changes
Currently, when creating a new 1:1 or 1:many message through New Action (+), the app does not allow for the inserting of attachments, nor the manipulation of FONT. You must first send a message to the user, then edit that message to add the attachment or adjust the FONT as required. Parody for our messaging options is important.
2 votes -
Sync Ring Central with Dealer center CRM Automotive related
Sync Ring Central with Dealer center CRM Automotive related so I am able to auto sync contacts/ calls from customers
2 votes -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
1 vote -
Remove the silence gap when, caller enters no action: Connect to operator
We don't want the silence gap between the company greeting, before connecting to the operator.
1 vote -
received a notification if one of your VIP number is calling
Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule
2 votes -
Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List
I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
9 votes -
ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP
Please add the capability to schedule a future dated conference call via RC APP
16 votes -
Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
2 votes -
Access app features when using desk phone
A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call
1 vote -
Answer the call first and call is being recorded greeting.
When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
Bulk User Upload for Glip / RC App Teams
Bulk upload for all Users on the account as RC / Glip Teams instead of searching or adding them one by one.
9 votes -
Option to Delete Default Team
Option to Delete Default Team
12 votes -
Synch the contacts with AMS or Agencyzoom with in Ring Central
If it is possible to synch the contacts with AMS or Agencyzoom with in Ring Central?
2 votes -
More programable options for Presence keys
We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on RingCentral. But on Mitel there were a lot of different configuration options so that users who monitor other users calls could either set the monitor key to ring or not ring. And this was configured for each line so there was more control over what would cause the user who was monitoring other user’s calls would actually ring…
3 votes -
Separate windows for screen shares and participant camera feeds
While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.
4 votes -
Porting Mobile Numbers to RC
Ability to Port Mobile Numbers to RC system instead of just landline numbers
4 votes -
Share MAC audio in the RingCentral Video Meeting
Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
5 votes -
RCV BAM (Bot & AI Model)
As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support…
5 votes
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