Easy access to all phone recordings from the app
Please add a way for managers and other non admins that have access to phone recordings or analytics to be able to access them from the desktop app. Right now if a manager or supervisor wants to access any of this system they need to know the URL to access it. Where as an admin can get to this information by clicking on their profile picture and clicking Manage account or Clicking Company Settings then Visit Admin Portal.It would be great if anyone that had access to the recordings could get to them directly from app.
Pete
shared this idea
-
Michael
commented
We need to access all recordings from the app, but we also need to be able to restrict access by authorizing only certain individuals to be able to access those recordings. Accessing recordings from the admin portal really sucks, it's way too complicated & cumbersome. I see this suggestion has been on the list for 3 years so that's a bummer, please move this up the list !!