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  1. When we schedule meetings with RingCentral through Outlook, the iPhone one-tap details provide a dial link, but is not one-touch as the end user needs to enter a participant ID followed by the meeting password. The dial link is in the following format by default:+1(XXX)XXXXXXX,,XXXXXXXXXX# Our workaround:+1(XXX)XXXXXXX,,XXXXXXXXXX#,,,,,,XXXX# To ignore/skip the participant ID, we added 6 commas followed by the meeting password. This format allows for a true one-touch join. Our question is whether this can be automatically added rather than having to do this manually every time.

    3 votes

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  2. For accessibility reasons, I need closed captions on for all my meetings. It's very inconvenient to have to turn them on manually for every meeting. It would be great if this was something that could be turned on or off in general settings so it could be automatically on all the time. If I join a meeting and other people have already joined and are talking, I miss some of the conversation until I'm able to manually turn captions on. Please consider this for those who need accessibility feature.

    3 votes

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  3. We like to start our meetings with music to put our teams up. It would be great for people who have screen sharing permission to be able to "Share their system Audio" so that they could mux in youtube/spotify/music when a meeting starts.

    3 votes

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  4. Before the most recent update, we could pin a specific participant in a meeting to record. This is essential for our business. Now everything records in gallery view even if the host's screen is utilizing other views or pinning.

    3 votes

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  5. Called once each month over past 3 months to get this resolved to no avail. Before your upgrade/migration I could see and edit any virtual meetings for the other person for whom I have privileges to schedule, on behalf of. I cannot do that any longer as I once did. So, If I forgot to make the video meeting a reoccurring meeting, or if I misspelled, I don't have a way to find the meeting and change this for the person I scheduled on behalf of. Very frustrating and not user friendly in this regard any longer.

    3 votes

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  6. This would be useful for those of us that have to minimize the window when working. Folks are sitting in the waiting room silently and we do not know they are there.

    3 votes

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  7. Currently in the Ring Central Video Settings the Audio can only be defaulted to the computer speakers/mic or a headset tied to the computer. Add the ability to default the audio to "dial in" allowing the user to use a desk phone to call in. Not all environments allow for computer audio nor to all users have headsets tied to the computer.

    3 votes

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  8. Hello, This is more of a suggestion for future releases of RingCentral Video as the application is working as expected now. Video is frustrating a lot of our users and many have stopped using Video and switched to Teams. This is due to how RingCentral responds when clicking on the meeting link from email invites.The meeting webpage loads as expected and the browser is set to open the application by default. The application does join the meeting, yet the webpage changes the screen to join meeting. Many users join both on the webpage and the application and creates countless issues.…

    3 votes

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  9. In RC Video, even if a Meeting is not recorded, show recent meetings with Duration, Participant names, speaker time, chat, and if recorded link, access to recording. Even though this is in analytics, but easy access to history has value to see who attended and for how long and stats around the recent meeting.

    3 votes

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  10. annoying to be asked to rate every meeting

    3 votes

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  11. Currently when I am sharing my screen/document it pops up in a tiny box. If I'm hosting a video meeting that also has attendees in person, I'm unable to have the meeting pulled up on the conference room screen as the people who physically attend are unable to see what I am doing (the shared screen/doc is tiny)... but I'm also unable to see the attendees and chat if I pull up the screen/document I am sharing.

    3 votes

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  12. It would be really useful to have a clock displayed on the screen, not all rooms have a clock, and checking the phone or the control pod to get the time isn't practical.

    3 votes

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  13. Like Zoom and Skype, when you select a browser window to share, there should be a thick, colored line that should highlight that browser window so you can immediately see which one is actively being shared. This is a basic feature of every other screen sharing desktop app on the market. You need to add this feature to be in line with your competitors.

    3 votes

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  14. When someone leaves the company, and is ultimately disabled or deleted from RC, we find ourselves with an issue when it comes to Meetings. The ownership of the meeting seemingly dies with the user, and then the meeting has to be deleted and recreated. If it isn't, people are getting invalid meeting error messages. When a user is disabled or deleted, it would be wonderful to be prompted to move the ownership of any currently scheduled or recurring meetings to another valid RC user.

    3 votes

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  15. With RCV recordings, Screen Sharing with text is unreadable. We need to have better quality as we use it as Playbacks for Training and Reference.

    3 votes

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  16. In RC Meeting, would like to have an option to use the RC dial pad to call external number (such for support) to join a meeting. When dialing out, the external call recipient is only connected to the audio of the meeting.

    3 votes

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  17. When presenting a shared screen, the full screen is not visible in Speaker view because of the View Options banner.

    3 votes

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  18. it would be helpful if we can utilize all the feature meeting insight from RingCentral Video to MS Teams which our RingCentral is already integrated to it.

    3 votes

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  19. It's very tedious to click "Participants" and export/copy and paste the "Meeting Participants Report" for each separate meeting. Can you please implement a feature to download a mass report for the Meeting Participant Report that can be filtered by date (monthly, weekly, etc.)

    3 votes

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  20. The "Allow incoming calls while in a meeting" only applies to the apps and not physical phones even though the content for this features states turn off to reject video calls and send voice calls to voicemail. My physical phones still ring and caller doesn't go to VM until my number of physical phone rings completes. I really consider this a bug but if it needs to be a feature, please add it.

    3 votes

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