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259 results found

  1. It would be great to provide a daily summary to an agent with a cumulative set of AI feedback, composite score and ranges on sentiment, patience, engaging questions, etc.

    5 votes

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    0 comments  ·  RingSense  ·  Admin →
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  2. 9 votes

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  3. When the manager gives feedback, it is important that RingSense update the manager (to save him/her time) if the coaching works but also to track if the individual falls back into his/her bad habits over time. Example: Someone uses a lot of filler words, the manager can coach on the “Hum”, “like”, “you know what I am mean”, etc.
    AI sends an email on a frequency defined by the Manager and once the behavior is corrected, no more email notification unless if the AI detects the behavior has returned.

    8 votes

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  4. As an example, an organization needs for the receptionist to say "xyz" during each call. Would like to be able to filter on calls where that does not take place (i.e. calls that do not have that tracker).

    8 votes

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    0 comments  ·  RingSense  ·  Admin →
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  5. Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.

    1 vote

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  6. Provide the ability to use Trackers/AI to assign scorecards to interactions based on trackers being assigned to the scorecards. In other words create a scorecard, attach specific trackers. Then when trackers are found in interactions add the relevant scorecards to the interaction

    7 votes

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  7. Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    6 votes

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  8. Have summaries and transcripts for texting as well

    2 votes

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    0 comments  ·  RingSense  ·  Admin →
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  9. There's currently no way to track which calls i've read the transcripts on, or how many transcripts I've read. Would love to see those metrics.

    1 vote

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.

    Generic report with all interactions within that filter.

    1 vote

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.

    If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.

    Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…

    2 votes

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    1 comment  ·  RingSense  ·  Admin →
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  12. Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.

    7 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue

    6 votes

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    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
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  14. When sharing calls outside of RingSense, the information is limited to the call/video recording, summary, and transcript of the call. Would like the added functionality to share the comments and feedback from the call.

    7 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  15. Create Voice prompts to direct calls

    Ex An inbound caller hears the Company greeting, "Press 1 or say billing".

    The callers speaks "billing".

    Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.

    OpenPhone competitor does this.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  16. I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.

    1 vote

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Archiving System for Call Recordings to be stored

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. For both RingSense for Sales and RingSense for RingCx.

    Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.

    2 votes

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    0 comments  ·  RingSense  ·  Admin →
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  19. Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    6 votes

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    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  20. Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.

    4 votes

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    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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