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218 results found

  1. When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."

    4 votes

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  2. When a manager provides coaching (or it is done via AI), would like the ability for both manager and individual to vote on the coaching given.

    4 votes

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  3. Add an icon, similar to the copy-and-paste layout for call summary, to easily copy-and-paste the call transcript.

    4 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  4. On the calls tab, when selecting the call details for a specific call and then moving back, the platform should preserve the location/page/filters, etc. that the user was previously on. Currently it saves applied filters but reverts the user to the top of the first page of calls.

    4 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  5. Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.

    3 votes

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  6. Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    3 votes

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  7. Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.

    2 votes

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    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  8. At the moment, to enable the intercom, you would need to enter each user and allow the intercom use. When you have 4 users is not a problem, having 200 it does become a problem to then enter each user's account and allow for the intercom. It would be great if we can have a system that can make the intercom use for all uses either selected or part of the group.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  9. When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    3 votes

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  10. The ability to help the manager to keep track of their coaching output. Right now, it is difficult to see if the coaching is working or if the employee goes back to his old (bad) habits. RingSense could send a weekly update or an email alert when the employing is dipping with this specific skills

    5 votes

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  11. In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  12. Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes

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  13. Idea is to integration RingSense and RingCX with Google BigQuery.

    2 votes

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  14. Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.

    2 votes

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  15. Idea is to integrate with Leadtrack (CRM)

    2 votes

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  16. Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes

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  17. Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes

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  18. Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    14 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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