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308 results found

  1. German Support for RingSense

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Service Titan CRM Integration

    CRM integration with a very popular HVAC/Field Services software, Service Titan - https://www.servicetitan.com

    12 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Add @mention into RingSense for feedback/Comment

    This is an important way to help drive user adoption with RingSense (for Sales but the ask is for all RingSense).

    13 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Ability to assign multiple reporting managers to a member/team

    Request is for the ability to assign multiple reporting managers to multiple members/teams across the board. Stated in another way, the goal is for RingSense to support multiple managers per agent within the RingSense hierarchy. This could be especially helpful for BPOs, which often have agents working for more than one client, so in addition to supporting multiple managers per agent, there needs to be a way to support managers from different clients looking at the same agent but only focusing on the respective manager’s aligned business' calls.

    7 votes
    Implemented  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. log transcripts read the same as calls listened

    There's currently no way to track which calls i've read the transcripts on, or how many transcripts I've read. Would love to see those metrics.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. AI automatic notification for marketing

    customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. medicarepro

    Please add the CRM MedicarePro
    https://www.medicareproapp.com/

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Surface out the frustration and/or objections in a call

    There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Outreach Voice Integration

    12 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  10. AI Coach Feedback WITH timestamped feedback

    With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Allow to set review and coaching goals for managers

    Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
    Managers Goal:
    provided coaching on at least 3 calls (per week)
    coaching activities calculated by the sum of:
    * of comments given
    * of feedbacks given
    * of calls listened to
    * of scorecards given

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. overview Insights in progress too slow

    Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  13. Caller Id showing Company Name

    When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
    If the person we call can see it is from our company, they will likely answer.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Filter by Scorecard completed

    • Add an option to filter by Scorecard completed, similar to the feedback filter.
    • Ability to filter further by scorecard completed by selected manager or admin would also be helpful.
    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Please include Jobber CRM integration

    Include Jobber CRM integration

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    On the Leaderboard within Coaching > Scorecards, add in "Average AI Score" as a column and change "Average Score" to "Average Human Score." Placement should be to the right of "Average Human Score" on Leaderboard. On the table below, add in "Average Human Score" to the right of Scored ("Scored" could be changed to scored by human)

    10 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Integration with Zendesk

    CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.

    10 votes
    Implemented  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  18. We would like to see the actual naming scheme for each extension for RingSense for Sales.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

    It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. Texting

    Have summaries and transcripts for texting as well

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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