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RingSense & AI

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326 results found

  1. Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    11 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  2. Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. allow AI to only pick up only after hours/ allow live person to pick up phone during business hours

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  5. for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. Need to have an option to recover recently deleted AI notes

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  7. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  8. Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI.

    Acceptance Criteria:

    RingSense for RingCX icon is visible within the RingCentral app UI.

    Icon links to or opens RingSense for RingCX features.

    Placement is consistent with existing design standards.

    Available for users with appropriate permissions.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  10. Currently RingSense interaction data and transcripts just say "customer". If we/an employee has created a customer profile in RingCX during a call, that customers name should transfer over, and should also be a searchable field when trying to bring up past calls/transcripts.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  11. Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  12. AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.

    The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  14. make it so CSRs can see their average call scores, not just every call but overall.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  15. 4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    29 votes
    1 comment  ·  Other  ·  Admin →
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  18. continue automatic AI note taking and or recording after you take someone off hold

    5 votes
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  19. Can RingSense be filterable on disposition code? This would be helpful with focusing coaching on specific aspects of our business

    2 votes
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  20. We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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