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RingSense & AI

RingSense & AI

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296 results found

  1. AI receptionist voice settings,

    The ability to select random and select a group of voices that can be randomly chosen to speak.

    • Or an option to schedule a different AI for different times of days
    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  2. An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  4. continue automatic AI note taking and or recording after you take someone off hold

    4 votes
    How important is this to you?
  5. Customers with RingSense accounts would like to Integrate and have requested API Access.

    21 votes
    3 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  6. Ability to hide or remove the " Blocked" caller id in RingCentral app.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  7. "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  8. I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes
    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
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  11. we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  12. We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  13. Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  14. Provide QM Reporting on RS4RCX that provides details of incoming Interactions, compiled with API Data from RingCX on Abandoned Calls and marry the abandoned with Sentiment and the number of available agents in the timeline.

    Useful information to have in the report based on Hourly (with a date/range selected), daily, weekly and monthly. 
    The number of interactions could show peaks and valleys, when abandoned interactions occurred, what the average sentiment was of the handled interactions at the time, average wait time, average handle time, number of agents logged in, number of agents available, number of agents busy and number of…

    16 votes
    How important is this to you?
  15. An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  16. The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  17. For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  20. Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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