306 results found
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Spanish Support for RingSense Transcription and Translation (to English)
Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish
32 votesSee the Language dropdown in the Organization tab in Admin Settings.
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RingSense: Customizable Powerskill Benchmarks
Today, RingSense is largely scoring calls based on Powerskills and speaking etiquette. Because of this, the benchmarks or recommendations for each metric should be customizable. Different businesses and industries have unique standards for Agent Talk Time, Patience, Longest Monologue, etc. Admins should be able to set the standards from an org and/or role level.
22 votes -
Advanced People/Team view in RingSense
Currently the people view is limited, some additions:
1. An advanced view with additional columns
2. Ability to export the lists
3. Ability to edit users in bulk
- Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
4. Team setup is not intuitive and editing is limited even with full admin
- Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…1 vote -
mask sensitive info from transcript and ai notes
I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.
This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.
1 vote -
upload knowledge bases in one upload
Have a way to upload knowledge bases links on AI Receptionist in one upload.
1 vote -
Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
4 votes -
Option in AI notes for Name correction
Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.
1 vote -
gohighlevel
I would like the CRM GoHighLevel to be compatible with RingSense.
1 vote -
ai taking notes after call recording
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.
1 vote -
download transcript after the call is finished
Costumer would like to be able to download the transcriptions ones the call is ended ,
As for now they can only download the audio4 votes -
How can I start AI note taking for an in-person face to face appointment?
It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.
2 votes -
Make it easier to forward a call recording from the review page
I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
I don't even see a download option anywhere that's visible.
tks!2 votes -
Knowledge hub accept MP3 file upload
Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files
1 vote -
ServiceNow Integration for RingSense
Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow
1 vote -
AI receptionist voice
AI receptionist voice settings,
The ability to select random and select a group of voices that can be randomly chosen to speak.
- Or an option to schedule a different AI for different times of days
1 vote -
RingSense integrated with Zapier delivered in original langugae
An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.
2 votes -
physical phone ai
Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.
1 vote -
AI continue automatically after hold
continue automatic AI note taking and or recording after you take someone off hold
4 votes -
Ring Sense API Access
Customers with RingSense accounts would like to Integrate and have requested API Access.
21 votesAn API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
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Ability to hide or remove the " Blocked" caller id in RingCentral app.
Ability to hide or remove the " Blocked" caller id in RingCentral app.
1 vote
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