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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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579 results found

  1. Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?

    1 vote
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  2. ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.

    3 votes
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  3. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote
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  4. Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.

    3 votes
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  5. 1 vote
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  6. The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes
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  7. QQCatalyst is a 3rd party program, an Agency Management System that provides operational, marketing, and sales pipeline management tools. Purposely wanting to integrate in order to have the ability to get the profile of caller on a pop up.

    1 vote
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  8. Better service the independent pharmacy market with an integration with PharmacyRX who is a leader in that space.

    1 vote
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  9. It is useful as it will be a faster way to get notified if an alert of the particular criteria gets triggered. One won't have to check emails or have to keep the portal open all the time to get notification.

    1 vote
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  10. Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 options available from within the calling option of the addon, whereas in Zendesk you only have 3. If customer is mainly in Zendesk app, they still need to toggle between RC App and Zendesk for it to work, this can get a little confusing for them if they are using a single screen. Its…

    32 votes
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  11. I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

    1 vote
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  12. allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    4 votes
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  13. Is it possible to have the Bats CRM to be included on the list of apps for integration with RingCentral

    1 vote
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  14. improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    8 votes
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  15. When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS

    1 vote
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  16. This is the best to-do list, daily planner and organizer

    1 vote
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  17. An integration with MyRepChat is supposedly possible through the Open API. Could you please direct me how I need start this integration process? The implementations team directed me here. Thank you!

    2 votes
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  18. JobAdder is a growing presence in the US and a strong leader in the UK, Canada, and Australia. It's got some hooks for other SMS and WhatsApp products, like Twilio but RingCentral is (in my mind) a superior platform that should be integrated into JobAdder. JobAdder says it's on their list but needs more cooperation. Can you get back together with them and push this through. I'm loving RingCentral. Just need MORE.

    1 vote
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  19. Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.

    8 votes
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  20. publish Five9 UC Adapter App into Avaya Cloud Office App Gallery

    1 vote
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