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581 results found

  1. Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)

    Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. HQS

    HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations: Other  ·  Admin →
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  5. Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this

    I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to manually download these fax files throughout the day. It would be advantageous if RingCentral could automatically forward these files directly into a folder on my server as they are received without requiring user intervention. For example my Domain is called LTD. As faxes are received at RingCentral they are forwarded into //LTD/Received Faxes/FileName.tif.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  6. trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App

    I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Interact with OSTicket

    I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Embedded Dialer Plug-in to use default browser when authenticating user

    The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Calendar Management

    Zoom as this feature where you can manage sync and manage your Google Calendar straight from their dashboard. You guys should add this as well. I attached a screenshot on how it looks on Zoom.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  10. Click-to-dial on Excel

    click to dial is working on MS Wordworking in Outlook but it would be better if it will also work on Excel

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Adding customize field after call using google extensions integrated with Zoho CRM

    Customer wanted to have another mandatory field in the dialog box with fields that needs to be answered whenever they end the call using Ring Central extensions then it will send the information to their Zoho CRM. Customer mention that it is like a customized field that they can edit anytime.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

    ...tensions. Currently Admins can only archive call recordings for all their extensions on their SFTP server while SMS, Fax and Voice messages needs to be done per extension and the customer would like to have this ability as well as an Admin.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Status based call handling options

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. ADD Terra Tools

    Some Companys like Phsysiotherapist using this Software for Administartion of theire Patients. This would be very helpful if this tools would be integrated in Ring Central

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Add Smartsheet as integration option

    Smartsheet is the project management software I use and it links with Gmail easily, so linking it with RingCentral also would be great. If I could easily attach voicemails to a Smartsheet row, that would be awesome! -Using a button, I realize I can do this already on my own.

    3 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  19. Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps

    A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. ERPNext Support

    ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, with the benefit that ERPNext's open-source nature makes it more accessible to work with

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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