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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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579 results found

  1. Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?

    1 vote
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  2. Hi, I am a Business Connect client and we are leveraging Winget (Windows Package Manager) as a method of keeping our apps up to date. We noticed Ringcentral.Ringcentral is in the repository, that's great but I was wondering if you could potentially push Telus Business Connect apps to Winget as well? If you are not the right person, can you please suggest a contact at Telus to reach out to?

    2 votes
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  3. Would like to have a setting for Mass update setting of Cloud PBX portal for all users.This will help to make changes easily for all the user who is using or integrated with cloud PBX.

    3 votes
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  4. Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.

    12 votes
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  5. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote
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  6. An app to integrate Odoo with Ring Central would be helpful.

    8 votes
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  7. 1 vote
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  8. ...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.

    2 votes
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  9. Add HoneyBook CRM

    4 votes
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  10. Better service the independent pharmacy market with an integration with PharmacyRX who is a leader in that space.

    1 vote
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  11. QQCatalyst is a 3rd party program, an Agency Management System that provides operational, marketing, and sales pipeline management tools. Purposely wanting to integrate in order to have the ability to get the profile of caller on a pop up.

    1 vote
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  12. It is useful as it will be a faster way to get notified if an alert of the particular criteria gets triggered. One won't have to check emails or have to keep the portal open all the time to get notification.

    1 vote
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  13. Some customers use Teams as their primary collaboration and calling application, with 1,000's of users using MS Teams. Adding MSI support for the new RingCentral Embedded Dialer Plug-In for MS Teams would be a way to be able to strategically deploy it.

    7 votes
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  14. I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

    1 vote
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  15. Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.

    2 votes
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  16. We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!

    4 votes
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  17. Purolator wants to arm their drivers with Zebra devices with the RC App. they need the calls to go over the cellular data network and use the carrier minutes ONLY when cell data is not available. The plan they have with their current provider offers unlimited data but carrier calls are very expensive and is only to be used when absolutely necessary.

    7 votes
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  18. Is it possible to have the Bats CRM to be included on the list of apps for integration with RingCentral

    1 vote
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  19. Want to use a third party software on their BT Cloud Phone account caller GO TAPI.

    2 votes
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  20. SPOK attendant console integration is a key requirement for BMC. They have been utilizing SPOK as their call intake solution, as well as an interface to beepers/paging devices for many years. The hospital is currently unwilling to part with this platform. SPOK seems to be dominating the healthcare market.https://www.spok.com/

    3 votes
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