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580 results found

  1. RC for Zendesk - On Call Notification

    We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
    On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    2 votes
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  3. barging in mobile EA app

    When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.

    It would be great if this feature is available in mobile EA app (iOS and Android)

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Address RIngCentral for Google

    Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Archiver for Call Queue Management Extension

    Need to setup the archiver for the call queue extension that is created by CQ Management.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Service status notifications

    Add Archiver on the service status notifications

    2 votes
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  7. Presence sync - Ability to sync for specific users only

    Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Autotask ticketing system that they used and it is not available in RingSense For Sales

    Looking to integrate with RingSense For Sales

    2 votes
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  9. RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )

    Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. RingCentral for Intune on Desktop

    2 votes
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  11. Directory Integrations Features

    Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  12. RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)

    email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
    As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 365

    2 votes
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  13. Option to use 2 IDP's for Single Sign-On

    Currently, we only have an option to set up SSO with one IDP Provider.

    It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  14. RC for Zendesk features

    We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.

    The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  15. Active Directory - Availability to

    We should have an option to perform user provisioning without the requirements to have a digital line.

    We would like to provision all user including those user that will not use phone calls

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  16. RC for Zapier - Caller ID for Outbound Calls

    My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.

    2 votes
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  17. Active Directory | Map attributes from RC to Azure

    I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  18. RC Labs - Inbound Call Logs

    To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes
    1 comment  ·  Integrations: Other  ·  Admin →
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  19. Auto log in feature in Microsoft Dynamics

    there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  20. Updating User Details in SW when AD is enabled

    RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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