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581 results found

  1. Auto Transcription - Conversation Analyzer in SFDC Integration

    Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Add SMS attachment and emoji support to our Google Chrome integration

    End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral i...

    ...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Add Resimpli as a CRM

    Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Specify the phone number to download when using Ringcentral Archiver to Dropbox connection

    This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Conference Feature

    Please add the conference feature back on the integrated apps such as Outlook add in, as some customers are still looking for it,

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Ability to add additional two Microsoft or Google Accounts to RingCentral App contacts.

    With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Integration with Dynamics Business Central as a CRM tool

    Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)

    present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Connect with Hawksoft

    When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Develop a dialer feature or integrate with phoneburner

    If its on your platform that would be great. If not integrate with phone burner please

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol

    calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Bloomerang CRM integration

    We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Make Ring Central available as a printer option in control panel

    this would make fax usage universally easier for all .

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Thryv Integration

    It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.

    2 votes
    Future Consideration  ·  4 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Add additional Admin roles to Bridge OC

    I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Integrate heytaco!

    Heytaco is a sweet app to reward teammates with tacos and create a fun competition. It would be a great integration for RingCentral Glip!

    2 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

    We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using Cases (not lead/account/contact). We would therefore like the call log feature integration to also support the case object

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. disable Provisioning related email alerts sent to users

    We are planning to FULLY turn on AD/azure Provisioning for Ring Central
    Every time I test with Provision on demand an email alert is sent to the user.
    I don’t think it should be triggered at all, should be just added to a daily report Admins can view
    daily report of all Provision related changes

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. McLeod TMS for RingCentral

    McLeod is widely leverage in the transportation industry.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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