579 results found
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Presence Sync
Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,
Available Presence Sync features reference:
https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us2 votes -
Ringcentral for Teams
Admins should have an option to remove the Fax icon in the RingCentral for Teams.
Fax has been disabled admin portal.2 votes -
Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones
Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones
2 votes -
Clio Grow
Team,
I am posting this on behalf of a client who is using Clio Grow as their CRM.
Our Unified CRM (RingCentral Lab) integration only works with the standard Clio platform, and not Clio Grow.
https://www.ringcentral.com/apps/unified-crm-extension?compatibility=ringcentral
It would be great if we could include this in our plans to expand the Unified CRM feature to include Clio Grow as a click-to-dial/call logging solution.
2 votes -
De-provisioned Users in AD can be deleted by Super Admin Role in SW
Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.
2 votes -
Reason for failure in Archiver to be indicated in Service Web or email notification
Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.
2 votes -
ACO / Partner Branding for Outlook Add-Ins
ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.
2 votes -
Forwarding calls to a message/announcement only in integrations
The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.
2 votes -
Refresh SFDC APP
Request is for an updated CTI Control and integration between RingCentral and SFDC.
2 votes -
Add Voice capability to Outlook addin
Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.
2 votes -
Ability to remove Product Tour when launching RingEX the first time
Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.
2 votes -
Add SFDC as a connected account for contact imports
Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.
2 votes -
Dynamics integration - Add central admin control for settings
In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.
2 votes -
Support for Google shared contacts sync in Chrome extension
The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.
2 votes -
RingCentral Cloud PBX Jump page from ServiceWeb
The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.
2 votes -
RingCentral for Dynamics: Transfer live call to RingCentral co-worker
The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only
2 votes -
Auto Transcription - Conversation Analyzer in SFDC Integration
Analyzer has uncovered some potential issues:
- Automatically transcribing and analyzing every call
- Identifying agent non-compliance and helping business take action
- Offering configurable redaction to prevent sensitive-inform exposure
Then, the solution identifies how top performers achieve their goals and helps supervisors:
- Break down, categorize, and review graphically displayed call content
- Boost agent performance by quickly uncovering and acting on details
- Decrease churn rates
- Replicate top-performer behavior with best practices
- Ensure agents actually use Einstein Next Best Actions
Schedule agents and manage the workforce2 votes -
Add SMS attachment and emoji support to our Google Chrome integration
End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.
2 votes -
RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral i...
...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
2 votes -
Add Resimpli as a CRM
Resimpli is a popular CRM for Real Estate Professionals!!!!
2 votes
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