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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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579 results found

  1. Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    2 votes
    How important is this to you?
  2. Admins should have an option to remove the Fax icon in the RingCentral for Teams.
    Fax has been disabled admin portal.

    2 votes
    How important is this to you?
  3. Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones

    2 votes
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  4. Team,

    I am posting this on behalf of a client who is using Clio Grow as their CRM.

    Our Unified CRM (RingCentral Lab) integration only works with the standard Clio platform, and not Clio Grow.

    https://www.ringcentral.com/apps/unified-crm-extension?compatibility=ringcentral

    It would be great if we could include this in our plans to expand the Unified CRM feature to include Clio Grow as a click-to-dial/call logging solution.

    2 votes
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  5. Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.

    2 votes
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  6. Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.

    2 votes
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  7. ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.

    2 votes
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  8. The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.

    2 votes
    How important is this to you?
  9. Request is for an updated CTI Control and integration between RingCentral and SFDC.

    2 votes
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  10. Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.

    2 votes
    How important is this to you?
  11. Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.

    2 votes
    How important is this to you?
  12. Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.

    2 votes
    How important is this to you?
  13. In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.

    2 votes
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  14. The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes
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  15. The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.

    2 votes
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  16. The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only

    2 votes
    How important is this to you?
  17. Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes
    How important is this to you?
  18. End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
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  19. ...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.

    2 votes
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  20. Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes
    How important is this to you?
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