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581 results found

  1. RC Labs - Inbound Call Logs

    To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Auto log in feature in Microsoft Dynamics

    there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Updating User Details in SW when AD is enabled

    RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Voice/Language Translator

    The customer wants to have the feature voice/language translator for Italian users

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Presence Sync

    Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Ringcentral for Teams

    Admins should have an option to remove the Fax icon in the RingCentral for Teams.
    Fax has been disabled admin portal.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones

    Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Clio Grow

    Team,

    I am posting this on behalf of a client who is using Clio Grow as their CRM.

    Our Unified CRM (RingCentral Lab) integration only works with the standard Clio platform, and not Clio Grow.

    https://www.ringcentral.com/apps/unified-crm-extension?compatibility=ringcentral

    It would be great if we could include this in our plans to expand the Unified CRM feature to include Clio Grow as a click-to-dial/call logging solution.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. De-provisioned Users in AD can be deleted by Super Admin Role in SW

    Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Reason for failure in Archiver to be indicated in Service Web or email notification

    Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. ACO / Partner Branding for Outlook Add-Ins

    ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Forwarding calls to a message/announcement only in integrations

    The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.

    2 votes
    Planned  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Refresh SFDC APP

    Request is for an updated CTI Control and integration between RingCentral and SFDC.

    2 votes
    Implemented  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Add Voice capability to Outlook addin

    Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Ability to remove Product Tour when launching RingEX the first time

    Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Add SFDC as a connected account for contact imports

    Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Dynamics integration - Add central admin control for settings

    In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Support for Google shared contacts sync in Chrome extension

    The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. RingCentral Cloud PBX Jump page from ServiceWeb

    The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. RingCentral for Dynamics: Transfer live call to RingCentral co-worker

    The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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