369 results found
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printer to fax option
cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.
3 votes -
RTT integration
A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking
1 vote -
OKTA to delete users not just disable
Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.
4 votes -
Add Real Time Translator app to the Teams Integration
I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.
2 votes -
SMS Campaigns - Beta Login
Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign
1 vote -
Order the unread conversations in top of the contact list
Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...
8 votes -
one app for all
cx wanted that RC app must have capability of checking the logs of all ext
1 vote -
Integration into TPS
In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK
1 vote -
Integrate with CRM Entresoft Connect with Leadconnector
Entresoft is a CRMLeadConnector as well
1 vote -
Add specific device to call queues instead of user extensions/lines only
It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)
1 vote -
Please add other international numbers where audio conference is available
RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list
2 votes -
Shared Voicemail with external email
It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.
1 vote -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
Disable Call Logs Delete for ALL users/managers/everyone.
For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.
5 votes -
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
1 vote -
Call Que to Custom parked locations
We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…
2 votes -
German App Integration: ES Office
3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.
1 vote -
A Site's Custom Answering Rule should have the option to route calls to an External Number
Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
10 votes -
Reports that shows if all phones are idle
report just shows if its accepted, but not if the phone itself is idle
2 votes -
RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users
I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.
12 votes
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