126 results found

1. Sync Teams Status with RC Status

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

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   Implemented  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. Disable Call Notification in RingCentral for MS Teams Embedded App

   The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

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3. MS Teams deployment confirmation/visibility

   Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

   Problem Statement
   When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

   Requested Enhancement:
   Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin Portal or within Microsoft Teams itself. This visibility should include:

   • Confirmation that the deployment succeeded.
   • A list of Microsoft 365 groups or users who successfully received the app.
   • Any errors or failed deployments, if applicable.

   Benefits:
   * Reduces confusion for IT administrators.
   * Improves transparency and trust in the deployment process.
   * Speeds up issue resolution by identifying affected groups.

   Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

   Problem Statement
   When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

   Requested Enhancement:
   Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin… more

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4. MS Teams VM Greetings

   Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

   2 votes

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5. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

   Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

   1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

   This issue affects call tracking, reporting accuracy, and overall user experience.

   1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

   Operational inefficiencies – Agents may waste time returning duplicate missed calls or failing to identify actual missed calls.

   Inaccurate reporting – Metrics such as missed call rates, call volume, and response times are distorted.

   Customer frustration – End users might think they missed multiple calls when only one attempt was made.

   Fixing this issue will improve user experience, reporting accuracy, and operational efficiency.

   1. Use Case: A call center agent is on a call using their landline. While still on the call, another customer tries to reach them.

   Instead of logging a single missed call, MS Teams records three duplicate entries in the call history.

   After finishing their call, the agent is unsure whether they missed three separate calls or just one.

   This causes unnecessary follow-ups and reporting inconsistencies.

   1. Expected Behavior: A missed call should be logged only once in MS Teams, regardless of whether the landline is busy.

   Call history should accurately reflect actual call attempts without duplication.

   1. Steps to Reproduce: Ensure the landline is engaged on an active call.

   Have another caller dial the same landline.

   Check the MS Teams call history – the call is registered three times instead of once.

   Repeat the test when the landline is not busy – the missed call logs correctly as a single entry.

   1. Troubleshooting & Workarounds Attempted: Cleared MS Teams cache.

   Reinstalled RingCentral and MS Teams applications.

   Reconfigured the integration.

   Ensured both MS Teams and RingCentral are updated to the latest versions.

   Restarted affected devices.

   Issue still persists after all troubleshooting steps.

   1. Proposed Solution:
      Enhance the call logging mechanism in the UC platform so that missed calls are logged only once per call attempt, even when the landline is busy.

   2. Benefits of Enhancement:
      ✅ Accurate Call History – Prevents confusion and ensures users see the correct number of missed calls.
      ✅ Improved Productivity – Reduces unnecessary follow-ups and misinterpretations of call logs.
      ✅ Better Customer Experience – Avoids miscommunication and duplicate callbacks.
      ✅ Reliable Reporting – Ensures that call center analytics and performance metrics remain accurate.

   Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

   1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

   This issue affects call tracking, reporting accuracy, and overall user experience.

   1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

   Operational inefficiencies… more

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6. To be able to receive forwarded calls from another user in MS Teams.

   To be able to receive forwarded calls from another user in MS Teams.

   2 votes

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7. Bulk MS teams Disconnect or Reconnect

   Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

   •  

   9 votes

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8. RC for Teams installer

   Hello,
   I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?

   Or can I add a switch to the MSI to allow it to auto-update?

   2 votes

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9. MS Teams Meeting

   Dial In capability when doing MS Teams Meeting

   3 votes

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10. Direct Routing API for Teams toggle

    An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    8 votes

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11. MS Teams EA

    Ability to set uo the MS Teams EA without tieng to sspecific user account

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12. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote

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13. Sync contacts through Global Directory on RC for MS Teams EA

    Support admin-based setup for the External Contact Service.

    1 vote

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14. Ability to access MS Teams and MS Dymanics 365 using Safari browser

    On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

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15. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

    Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

    Their IT hesitated to use GPO. Is there another work around for this request?

    When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to… more

    5 votes

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16. MS Teams dial pad

    Ability to use both native direct routing and embedded app feature without compromising the dialpad of embedded app

    1 vote

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17. RingCentral for MS Teams (Remove unnecessary email addresses sync to Embedded app)

    Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app

    2 votes

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18. MS teams DND status

    Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote

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19. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

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20. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes

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