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1427 results found

  1. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    29 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Audit Trail search on how the user logged in? Was it SSO or native credentials?

    Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  4. RingCX Create workflow

    Ringcx

    When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
    As for now this option is not available

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Change the number off repeating prompts in IVR before net action

    We would like to have the option to change the number off repeating prompts before the next action
    in our IVR menu
    Min 1 repeat to max 10

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

    RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Ability to remove/modify options on Call logs on Salesforce CTI

    Enable a feature wherein users are able to modify to remove/add options on call log

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. Warm Transfer call for Yealink T4*U, T5*W and W7*P

    Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Too many active phones when using HubSpot

    Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. To removed recruitment and staffing offers from Prohibited campaigns

    Customer need to have sms feature for his recruitment and staffing business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. auto reply sms for new customers

    for the system to send automated text to customers once the system detects they are a new patient

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Time Based Call Routing in Visual IVR editor

    Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  15. Automatic resending of failed faxes

    To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  17. Allow the Salesforce CTI to view extended SMS History

    Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. Unified Presence | Sync Status of RC for Salesforce to the RingCentral App

    Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. Custom created properties in RingCentral for HubSpot integration

    Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
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