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1208 results found

  1. caller id info in the call queue pick up member is not showing

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  2. Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.

    1 vote

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  3. customer wants to sync the SMS in Unified CRM to PipeDrive SMS platform

    1 vote

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  4. Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using…

    1 vote

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    New  ·  0 comments  ·  APIs  ·  Admin →
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  5. Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes

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    New  ·  0 comments  ·  Integrations  ·  Admin →
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  6. customer wants to have a feature that in Call queue, in longest idle set up. If the longest idle extension did not answer the phone call, the call will be routed to a specific extension. However the 2nd idle extension will not ring and will be available to take the other call. Same goes with the other extension if they did not answer phone call will be directed to specific extension

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    2 votes

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  8. super admin can get access to the voicemail of her user's extension member.

    5 votes

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  9. Ability to restore the picklist created before in Salesforce

    1 vote

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    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    1 vote

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  11. Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote

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  12. integrate with GOHIGHLEVEL and or Constant Contact

    2 votes

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  13. Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote

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  14. Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes

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  15. On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

    2 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  16. Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.

    The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.

    After the call, the team can easily add notes and update the call disposition…

    1 vote

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    New  ·  1 comment  ·  APIs  ·  Admin →
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  17. 5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody

    1 vote

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    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  18. Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes

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  19. Sync call to timekeeping mechanism automatically

    1 vote

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  20. Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes

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    1 comment  ·  Integrations  ·  Admin →
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