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1357 results found

  1. Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    3 votes

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  2. Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes

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  3. Ortho2 edge Integration is a system that enables Orthopedic services to get details and post details of their patients. RingCentral could have an integration that will enable this integration to work.

    0 votes

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  4. Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    1 vote

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  5. If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.

    For Example:
    "If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.

    1 vote

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  6. We are currently using a custom field on our Opportunity object for matching related cases. Is there a way to use multiple fields for matching? For example, sometimes we contact clients on their main phone number, but they also have an alternate phone number too. We'd like communication with either their main or alternate phone numbers to return matches in RingCentral. Is this possible, or can you only match using one phone number field?

    Thank you!

    1 vote

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  7. Would be great if Auto-Answer in Salesforce is also available in RingEx and not just in RingCx/CC account

    1 vote

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  8. We would like to play an announcement or text to speech, such as "Your document has expired." Kindly provide a revised version as soon as you can. We can play "Thank You" while using the API to make a call.

    1 vote

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  9. Ability to assign the tickjet to the user who take in the all and not the main admin

    1 vote

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  10. To have an option to connect Poly.ai integration with RingCentral.

    We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?

    2 votes

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  11. Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    2 votes

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  12. Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations

    2 votes

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  13. customer would like to have an ability where netsuite can automatically create a case during inbound call

    2 votes

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  14. RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.

    1 vote

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  15. Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

    2 votes

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  16. we use woo delivery could you please connect it with ring central

    1 vote

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  17. An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    7 votes

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  18. Would like to have the ability to just tap on a phone number on an email or in Hubspot mobile and will dial out in RingCentral app

    1 vote

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  19. Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    6 votes

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  20. When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes

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