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Developer Platform, APIs, & Integrations

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1404 results found

  1. It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes

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  2. Outbound caller ID - it's not obvious "additional desktop app" refers to chrome browser extensions.

    2 votes

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  3. I need help I need help knowing how to make a Vance IVR

    2 votes

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  4. It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes

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  5. We've just sign up with RingCentral and I'm trying to migrate the configuration of Nextiva to RingCentral. We have a setting in one of the account, whereby if the phone is busy, forward to the first number, and if the phone is not busy, forward to the second number. The current control handling options of RingCentral is not capable to fulfill that mechanism.

    3 votes

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  6. It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings directly into client profile within AB and synchronize contacts into RC. AB currently works with Intulse VOIP

    3 votes

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  7. RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, we have come across no other tech that requires a specific browser to integrate with RedTail. Please update.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183

    4 votes

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  12. A button next to a non-English message where someone can easily translate with a click of a button

    9 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  13. Connect with Workiz

    2 votes

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  14. It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes

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  16. I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

    5 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members answer all calls at all tiers along with not disturbing secondary members with the initial ringing.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Please add Azure SFTP with SSH as a solution to your archiver, Azure is the second largest cloud hosting provider, and yet no solution from RC. We want data secure within our environment and encrypted while in flight and at rest, the reason we want Azure with SSH.

    1 vote

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  19. Need help integrating RC with my CRM SHAPE

    1 vote

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  20. We use various integrations with some of our chats that provide us updates from monitoring and status providers for our systems like Statuspage, OpsGenie, Pingdom, Jira, etc. The problem is that when the people who make the apps leave the company it breaks these integrations, and they are used by more than just the person who made them. It would be nice if you could create these integrations so they are not tied to a specific user or be able to reassign them to another user to manage. Also the ability for team admins to be able to manage all…

    10 votes

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