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1427 results found

  1. Sync TELUS Business Connect voicemail to MS teams

    Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. Create a custom answering rule on Mobile APP

    Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Cross Reference Call ID in Agent State History Reporting API

    When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Integration with EMR AthenaHealth

    EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications

    8 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Add a Ring Central Button to Calendar Invites in Caldnar

    I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. SCIM Provisioning Enhancement

    The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to…

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Salesforce Integration - Log Call Recording from RC as a File

    Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. Account Telephony Sessions Event

    For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.

    Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Warm Transfer for RingCentral Salesforce

    As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.

    13 votes
    Implemented  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    24 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. integration with levitate.ai

    We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. ServiceNow Virtual Agent (Bot) Integration for Glip

    MS Teams offers a ServiceNow Virtual Agent (bot( integration with their messaging platform. Please see the video linked below at approximately the 10 minute mark to see this in action. https://www.youtube.com/watch?v=pk0a_uEy11UCustomer making a request for RingCentral to offer a similar integration.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Bonafide ERP Integrations

    Please let me know if you guys have any integrations or apps with BONAFIDE.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Setting to allow Dial Pad to remain on top of other open screens.

    I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Get pickup members of a call queue via API

    If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a way to determine whether someone is a pickup member of a queue. Therefore, we need an API we could query for this information.

    6 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. show current call in ALL Calls log when you call them, currently is after the call.

    It would allow you to text the person you are on a call with without going back out of the app.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. Legal case management software

    Like cloudlex or peer. Track incoming calls from within the app

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Integrate with Outlook's flagged email/task tool

    Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Call Log or Data Export should contain all the data.

    Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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