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1427 results found

  1. Status and Queue visibility in RingCentral in Salesforce.com

    Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. Support for Azure & Windows 365 VDI environments

    Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Advyzon CRM

    Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Retain CLID when using Direct Routing with Microsoft teams

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. Salesforce plugin does not reflect intercompany name when dialing an extension.

    It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. RingCentral Terraform Provider - Infrastructure as Code for Admins

    As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Make Ring Central available as a printer option in control panel

    this would make fax usage universally easier for all .

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. RSS Reader

    In MS Teams there is a solution to have RSS Feeds posted to channels. That would be nice for example DATEV Update feeds.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Add a field to capture the number a user dialed in the Salesforce Integration

    The inability to attribute a phone call via Salesforce is a bit alarming as this is a huge miss on RingCentral's part. One of the primary reasons to have multiple phone numbers beyond the obvious of going to different people is to attribute where a user found you and called in from. The current Salesforce integration (July 2022) doesn't surface the number that was dialed and therefore lacks the capability to setup dashboards capable of attributing calls from various locations and ability to view the data alongside other Salesforce data. This data exists within the RingCentral portal reports but is…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  10. Tekion CRM integration

    This is a new car dealership platform that many dealerships are moving to.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Auto-login to RingCentral every time we are logged into Saleforce

    When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Kindly add application or CRM intergration with The Britsoft

    Kindly add application for CRM Intergration with the Britsoft

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  13. Incoming Calls Ring in SalesForce and RC

    Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Ability to send bulk faxes

    That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Integrate Company Cam for photo uploads

    when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Allow Reincubate Camo integration in RingCentral App.

    Reincubate Camo is a 3rd party camera app that allows you to use your phone's camera as the web cam. RingCentral Meetings allowed the integration, but the new RingCentral App does not. Your phone's camera is a much better camera than most built in webcams. And Reincubate Camo allows the phone to do all the video processing so your computer does not need to use additional resources to process.Below is a link from Reincubate showing what needs to be allowed in the RingCentral App for this integration to work.https://reincubate.com/support/camo/camo-faq/#allow-camo

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Auto Replies, Scheduled text messages and Templates

    We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you…

    6 votes
    0 comments  ·  Other  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    Since this idea was posted, I believe we have implemented much of what is being asked for:

    • Workflow Builder can help with SMS auto-replies
    • Workflow Builder will soon support scheduled workflows
    • SMS templates have been shipped and are now available

  18. ‘Works with Slack’ as installed app

    Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally, I should be able to go to the app tab in RC and open Slack. You have integrations with Google in your ‘Works with Google’ section you should have ‘Works with Slack’ as installed app. There’s incredible need to to contain where conversations are happening and centralizing the activity it’s a huge miss not to offer this.https://www.ringcentral.com/apps/slack

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Fetch list of device ids for a user via API (especially webrtc device ids)

    Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic and volatile. Our system could route calls to them, but there is no way to obtain a list of Device IDs associated with a user. To facilitate a transfer one would:Look up user's device IDsFind the device ID associated with WebRTCCall Forward Call API to transfer call to that device IDThis idea is specifically for an API that would…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Teams API - Get Members

    Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method?https://developers.ringcentral.com/api-reference/Teams/readGlipTeamUse-case:Automated management of a team that has 300+ members, this would allow validation of current members against source of truth.

    3 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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