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Developer Platform, APIs, & Integrations

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  1. We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..

    Make it more like a standard text app.

    1 vote

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  2. When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote

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  3. Ability to assign an international number on a call queue to be answered by a user from another country.

    1 vote

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  4. Want to have an option to remove links on the ringcentral app like Webinar

    1 vote

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  5. Create a plugin to be used with a Stream Deck.

    1 vote

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  6. Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote

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  7. It would be great if we had the ability to select between which contacts to be displayed in the embedded app (RingCentral contacts/Partner brands or Microsoft Teams contacts).

    Some users prefer RingCentral/Partner brands Contacts to appear on MS Teams Embedded App or the other way around.

    2 votes

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  8. It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    2 votes

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  9. I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.

    1 vote

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  10. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account

    1 vote

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  11. Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote

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  12. BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote

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  13. The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes

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  14. I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.

    2 votes

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  15. Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.

    2 votes

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  16. Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote

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  17. We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    2 votes

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  18. 1 vote

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  19. Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote

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  20. Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    1 vote

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