1583 results found

1. FieldPulse adapter for App Connect

   They have an open API and are a CRM and field service software.

   1 vote

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2. Sharepoint - RingCentral Archiver cloud option

   Add SharePoint as a cloud provider for the RingCentral Archiver.

   3 votes

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3. Salesforce call queue calls

   Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

   1 vote

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4. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

   Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

   1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

   This issue affects call tracking, reporting accuracy, and overall user experience.

   1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

   Operational inefficiencies – Agents may waste time returning duplicate missed calls or failing to identify actual missed calls.

   Inaccurate reporting – Metrics such as missed call rates, call volume, and response times are distorted.

   Customer frustration – End users might think they missed multiple calls when only one attempt was made.

   Fixing this issue will improve user experience, reporting accuracy, and operational efficiency.

   1. Use Case: A call center agent is on a call using their landline. While still on the call, another customer tries to reach them.

   Instead of logging a single missed call, MS Teams records three duplicate entries in the call history.

   After finishing their call, the agent is unsure whether they missed three separate calls or just one.

   This causes unnecessary follow-ups and reporting inconsistencies.

   1. Expected Behavior: A missed call should be logged only once in MS Teams, regardless of whether the landline is busy.

   Call history should accurately reflect actual call attempts without duplication.

   1. Steps to Reproduce: Ensure the landline is engaged on an active call.

   Have another caller dial the same landline.

   Check the MS Teams call history – the call is registered three times instead of once.

   Repeat the test when the landline is not busy – the missed call logs correctly as a single entry.

   1. Troubleshooting & Workarounds Attempted: Cleared MS Teams cache.

   Reinstalled RingCentral and MS Teams applications.

   Reconfigured the integration.

   Ensured both MS Teams and RingCentral are updated to the latest versions.

   Restarted affected devices.

   Issue still persists after all troubleshooting steps.

   1. Proposed Solution:
      Enhance the call logging mechanism in the UC platform so that missed calls are logged only once per call attempt, even when the landline is busy.

   2. Benefits of Enhancement:
      ✅ Accurate Call History – Prevents confusion and ensures users see the correct number of missed calls.
      ✅ Improved Productivity – Reduces unnecessary follow-ups and misinterpretations of call logs.
      ✅ Better Customer Experience – Avoids miscommunication and duplicate callbacks.
      ✅ Reliable Reporting – Ensures that call center analytics and performance metrics remain accurate.

   Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

   1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

   This issue affects call tracking, reporting accuracy, and overall user experience.

   1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

   Operational inefficiencies… more

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5. View call transcripts

   Ability to view the call transcripts of other users as as super admin

   9 votes

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   3 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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6. RC for Salesforce - Customizing Type field on Task

   "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

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7. Live transcription support in Zendesk

   Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

   Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

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8. Distinct audio device for ringing in Zendesk

   The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

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9. Allow to switch to the old interface

   Allow Admins to switch between the new and old interface.

   15 votes

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   6 comments  ·  Other  ·  Delete…  ·  Admin →
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10. To be able to receive forwarded calls from another user in MS Teams.

    To be able to receive forwarded calls from another user in MS Teams.

    2 votes

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11. SSO duplicate email

    bility to received the duplicate email file on the other super admin on the account and not just on the main super admin

    2 votes

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12. RingCentral App Live File Editor

    When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :

    https://www.youtube.com/watch?v=YgG-px5XrpQ&t=725s

    2 votes

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13. Allow for Company name to be displayed on SMS

    When sending out SMS display company name instead of just phone number.

    2 votes

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14. RC for Salesforce - Auto Log Calls

    if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI

    2 votes

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15. Edit RingCentral Custom Fields in SF

    We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.

    2 votes

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16. LMN landscape software adapter for App Connect

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

    1 vote

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17. Ability to View Itemized Bill on the Portal

    It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing

    2 votes

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18. Salesforce Flow Builder

    Option to create a salesforce flow to send a text using Ring Central.

    2 votes

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19. Ability to answer Google Verification Calls

    We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    6 votes

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20. Bulk MS teams Disconnect or Reconnect

    Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

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    9 votes

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