1541 results found
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MS Teams Meeting
Dial In capability when doing MS Teams Meeting
3 votes -
Kroll (By Telus)
https://www.telus.com/en/health/health-professionals/pharmacies/kroll
We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.
1 vote -
Zoho <-> RingCentral contact sync
Allow user to reflect Zoho contacts to RingCentral Desktop app
1 vote -
Super Admin to access other user extensions access
I hope there is a way for me to view the other user extension access as a Super Admin on the account
3 votes -
Dynamics CRM Contacts Sync to RingCentral App
Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.
4 votes -
display platform status in enterprise monitoring tools
Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.
1 vote -
Direct Routing API for Teams toggle
An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.
8 votes -
RC for Salesforce - Auto-logs for old/past SMS
Ability to auto-log the past SMS and add on the Task / Activity
2 votes -
RingSense AI controls on FreshWorks CRM
cx would like to have controls for ringsense AI on integrated CRM Freshworks.
2 votes -
Use HubSpot native dialer for calls
Currently, we do have two options for placing a call using RingCentral for HubSpot
1. Click to dial
2. From the CTI dialerIt would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer
5 votesThis has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK
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Hubspot countdown timer
Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended
1 voteThe new native Hubspot integration does exactly this! It may require some specific configuration to log immediately, and there could be some specific circumstances in which calls can't be logged immediately (e.g. when you are waiting for a recording to be made available), but this should now be possible.
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Salesforce integrations features for Hotline Platform
Our ask is to help us connect the RingCentral hotline call log with the
date and time of the call to the Salesforce CRM. This is something that
should not take 2 months and 70 hours on the phone1 vote -
Uninstall from all user profiles
Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.
The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.
7 votes -
View call transcripts
Ability to view the call transcripts of other users as as super admin
7 votes -
Clearview Escalation Process
Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:
- Advanced Support Engineers escalate the issue to Nice incontact
- Nice Incontact then escalates the issue to Clearview
- Clearview raerly interacts directly with the customer, leading to a game of telephone.
- Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.
Proposed Solutions:
1. Direct Escalation by Technical Account Managers
Since Clearview issues are…1 vote -
Hubspot authentication
In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.
For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.
There should be at least a workaround for situations similar to this.
4 votes -
Add source tag to calls in Hubspot
Add the the source tag to be applied to all calls in Ringcentral &
Hubspot.Add ability to see the close rate. Leave comments on leads
or mark them as a booked service so we can assign a value to each lead?3 votes -
Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications
Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/
1 vote -
RC for Salesforce - Call Tasks
Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call
3 votes -
RC for Salesforce - Click to Dial
Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.
4 votes
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