1783 results found
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Enable multiple features for SCIM Active Directory Provisioning
Ability to "Department Field" in RC Admin portal after provisioning
Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference1 vote -
Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote -
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
1 vote -
Dynamics calling mode
Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics
3 votes -
Change the number off repeating prompts in IVR before net action
We would like to have the option to change the number off repeating prompts before the next action
in our IVR menu
Min 1 repeat to max 101 vote -
RingCentral for Salesforce - Call Transcription
Requesting to add the option for Call Transcription for this particular RingEX integration:
https://www.ringcentral.com/apps/salesforceThe other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.
6 votes -
Ability to remove/modify options on Call logs on Salesforce CTI
Enable a feature wherein users are able to modify to remove/add options on call log
1 vote -
SMS Automator - Delay SMS and MMS feature
I was looking to delay send the SMS. The link you sent is for automated messages.
Is there a way to schedule SMS or MMS to be sent9 votes -
SMS Template in RingCentral for HubSpot
SMS Template in RingCentral for HubSpot
We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.
2 votes -
Warm Transfer call for Yealink T4*U, T5*W and W7*P
Warm Transfer call for Yealink T46U, T48U, T57W and W76P
Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76PDetails : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
1 vote -
Too many active phones when using HubSpot
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.
2 votes -
To removed recruitment and staffing offers from Prohibited campaigns
Customer need to have sms feature for his recruitment and staffing business
1 vote -
auto reply sms for new customers
for the system to send automated text to customers once the system detects they are a new patient
1 vote -
Time Based Call Routing in Visual IVR editor
Please add date/time and formula based call routing in visual IVR setup.
1 vote -
Enable users on Salesforce to select all Numbers on the account
Enable users on Salesforce to select all numbers associated to the account and not limited per extension
2 votes -
Additional SCIM Field Mappings
Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.
8 votes -
Allow the Salesforce CTI to view extended SMS History
Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history
1 vote -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
6 votes -
RC for MS Teams EA Contact Optimization
Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts
2 votes -
RC for Hubspot SMS Notification
Would like to have a notification when receiving an SMS from RC for HubSpot
1 vote
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