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1443 results found

  1. include a mute button feature on the Outlook Desk app while on audio conference

    include a mute button feature on the Outlook Desk app while on audio conference

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Voicemail link in Salesforce

    It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording

    1 vote
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  3. Dual Channel Recording in MVP, UK

    I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…

    5 votes
    1 comment  ·  Other  ·  Admin →
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  4. RC for Salesforce - Call Logs for RingOut

    when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  5. I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.

    APPLE WATCH AND RING CENTRAL APP

    2 votes
    0 comments  ·  Other  ·  Admin →
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  6. Directory Integrations Features

    Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  7. Voice/Language Translator

    The customer wants to have the feature voice/language translator for Italian users

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  8. Voice activated API.

    A voice activated API.

    3 votes
    0 comments  ·  APIs  ·  Admin →
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  9. Calling options (Click-to-dial) in RC for Outlook

    Currently, the outlook integration app has two kinds of outlook phone call handling

    1. The select to dial as you can see on the screen, it works perfectly

    2. The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.

    It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.

    1 vote
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  10. MS Teams contacts to display the extension number on the contact list

    "Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"

    This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."

    This has confirmed to be the expected…

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  11. remove RC Meetings and Chat in Embedded App

    It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App

    1 vote
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  12. Could you make a way to add our own custom emojis?

    We like to use the office dog and funny moments from meetings as emojis :)

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. automator by ringcentral labs

    I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.

    1 vote
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  14. automator by ringcentral labs

    Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.

    1 vote
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  15. Need a consistent telephonySessionId in Webhook Events for RingOut API

    When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
    My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…

    1 vote
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  16. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    5 votes
    0 comments  ·  Other  ·  Admin →
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  17. User with Standard(inernational) role not able to dial international call from Call Queue

    User with Standard (international) access, not able to dial international call from call queue

    3 votes
    0 comments  ·  Other  ·  Admin →
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  18. Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group

    Specific Ring tone Request per IVR or Site and Call Queues.
    For Polycom phones

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  19. adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look

    Adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look. With the new look, it seems that we can use the middle lank space for the dial pad, messages and videos but Not the HUD extension list anymore.

    2 votes
    2 comments  ·  Admin →
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  20. Report/Data of the calls we received from all countries

    We would like to get a report/data on the number of calls we are getting/receiving from all countries.

    2 votes
    0 comments  ·  Other  ·  Admin →
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