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1443 results found

  1. Prevent users from downloading marketplace apps

    The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  2. Account Federation: Access

    Super admin shoud be able to add a member to a User group without switching/logging on a different user

    1 vote
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  3. RC for Salesforce - Tasks creation

    How do we prevent tasks from being created for missed calls? We only want to create a task when a call is answered. In the Auto Save Setting, Pop matching Salesforce entity record on call is set to answered. Auto-create call log-on is not checked. What setting do we need to update to avoid creating Tasks for missed calls

    2 votes
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  4. MS Teams reference

    1 vote
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  5. Write Back Phone Number for Microsoft Entra SCIM Provisioning

    I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.

    3 votes
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  6. MS Teams VDI Set up

    1 vote
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  7. MS Teams Powershell script

    Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.

    1 vote
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  8. Add Additional Time Blocks in Custom Rule

    Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…

    3 votes
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  9. Regional settings in RC App

    calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.

    1 vote
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  10. log calls in Bullhorn for multiple contacts

    It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used

    2 votes
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  11. Auto-create leads when missing calls in Salesforce

    There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.

    2 votes
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  12. SSO reference

    Have an option to reference the SSO to UPN and not primary email address in IDP

    1 vote
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  13. Forward all calls to an international number in Call Queue

    Ability to assign an international number on a call queue to be answered by a user from another country.

    2 votes
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  14. RingCentral for Salesforce ability to track activity

    Ability to track activities for emails via RC for SF

    1 vote
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  15. MS Teams Notifications

    We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?

    1 vote
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  16. Integrate teams messaging to Outlook plugin

    It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.

    1 vote
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  17. remove app settings from ringcentral app

    Want to have an option to remove links on the ringcentral app like Webinar

    2 votes
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  18. Active Directory | Map attributes from RC to Azure

    I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
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  19. RingCentral API or integration with Cliniko

    We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

    We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…

    1 vote
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  20. RingCentral for Hubspot ability to monitor

    Ability to monitor users using RC for Hubspot

    1 vote
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