1196 results found
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Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user
Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys
1 vote -
RingCentral Scheduler to be available in Office Enterprise 2019
Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.
1 vote -
Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.
Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.
2 votes -
Outlook Email to RingCentral Number as SMS
Hi. can an outlook email be forwarded to my Ring Central number as an SMS text?
1 vote -
Remove the option to edit/sync account for archiver on User level
I would like to remove the options to edit or changed the Google Drive / Box, etc accounts set by the Super admin. Users are able to change the connected account on the archiver for their extension. I wan one account for archiver account wide.
1 vote -
Act! CRM integration
I wish you integrated with Act! CRM
6 votes -
Disable Call Logs Delete for ALL users/managers/everyone.
For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.
4 votes -
Create a task - Expand the 'Enter task Description Window'
Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…
2 votes -
Interact with OSTicket
I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks
2 votes -
want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outl...
...ook calendar. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outlook calendar
1 vote -
HoneyBook CRM integration
Add HoneyBook CRM
4 votes -
Integrate multiple domains on one account with multi-site setup
Right now, we only have the option to use one domain per account.
With a multiple site set up, it will be great if we can integrate each site to a different Microsoft Teams domain.
For example, one site is name@emortgagecaptial.comname@emortgagecaptial.com and the other is name@saxumventures.comname@saxumventures.com. They are two different Microsoft accounts.1 vote -
Integration with Neat frame for Telehealth/Scheduling use cases
CDW is selling Neat like hotcakes for their video side compatibility with Zoom and I can tell you we are missing a large market piece that only keeps growing with the Neat brand. This is for the Telehealth/Scheduling use cases
1 vote -
RC for Salesforce calls - Leads
when someone calls RC Main they wanted to have a new Lead in Salesforce
1 vote -
Calendar Management
Zoom as this feature where you can manage sync and manage your Google Calendar straight from their dashboard. You guys should add this as well. I attached a screenshot on how it looks on Zoom.
2 votes -
OKTA to delete users not just disable
Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.
2 votes -
RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users
I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.
11 votes -
Desktop to Handset
We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.
7 votes -
Textel Display Agent Name
Currently when texting with a guest, the name on the agent side shows up as our company name and not the actual user who texted with them previously. Enabling this would make it easier to know who a customer spoke with when texting someone in our organization.
1 vote -
Answering Service
We are a small business and if we aren't available our calls are routed to an answering service. If a call is missed, the answering service blames ring central and vice versa. It would be nice if there was an integration.
1 vote
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