1626 results found
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Voicemail link in Salesforce
It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording
2 votes -
Smart Routing Caller ID Number using Embedded App
When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.
8 votes -
Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts
Cisco Phones Hot Key for " Accept Queue Calls ".
Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls1 vote -
Extract data in the Contact Life via API
To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.
1 vote -
Ability to enable MFA in BULK
It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.
2 votes -
MS Teams in a meeting status
The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call
Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.
2 votes -
Request to build API for their 3rdp Party CRM called Cleardent Software
Request to make the Cleardent software API available so thye could synchronize the patients' contact records
1 vote -
RC for Salesforce - Softphone
Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.
2 votes -
Get Call Record Detail directly from telephonySessionId
telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.
I hope you can make the API Get User Call Record accept telephonySessionId…
2 votes -
3 votes
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RingCentral for Salesforce Messaging tab
Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.
1 vote -
RC for Hubspot - Call Logs and Recordings
We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.
We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…
4 votesOur new native Hubspot integration and its automated activity sync feature, you can do exactly this!
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Exclude Guests from MS Teams Company Contact Sync
Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties
12 votes -
Multiple accounts
Hi,
I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…5 votes -
Mass texting using RingCentral for Salesforce
It would be great if we had the option to send mass text in RC for Salesforce integration
Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS
4 votes -
RingCentral for Sa;lesforce click to dial
Enable click to dial to other Salesforce pages like Shirt list and Geopointe
1 vote -
RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide
I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.
1 vote -
Option to send fax using RingCentral for Salesforce.
We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.
2 votes -
RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on
Screenpop to a different tab if there is already an active call going on
More specifically:
- If there are no active calls, and a call comes in: pop within the current tab.
- If there is already an active call going on, and another call comes in: pop to a new tab.
2 votes -
Ability to enable MFA for non-SSO accounts
Ability to enable MFA for non-SSO accounts
3 votes
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