1626 results found
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Microsoft Teams Bot Trigger
It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot
1 vote -
Microsoft Teams Bot Trigger
It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot
1 vote -
Option to use 2 IDP's for Single Sign-On
Currently, we only have an option to set up SSO with one IDP Provider.
It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.
1 vote -
emr gethealthie
integration with gethealthie to dial out with ringcentral from web or app
1 vote -
Create/ inject data directly into Salesforce as the call is happening.
Create/ inject data directly into Salesforce as the call is happening. Automatically create a lead if no match found.
Reason: this allow us to be sure that no call or lead are missed and it make sure out team reach back to the lead in the even that they handles more than 10 calls at a time
1 vote -
Option to remove phone numbers-App/portal
Option to remove services, specifically to delete a phone number.
2 votes -
LeadSquared Integrations
The customer is attempting to integrate LeadSquared with RingCentral, but it appears that they need to contact the developer to set it up, as indicated on the App Gallery's "contact us" section. Is it possible to add a setup option for integrating LeadSquared with RingCentral on the App Gallery?
1 vote -
RC for Salesforce - Call Logs / Activities features
*to add notes and disposition when a call is initiated in RC App.
*transcribe all calls in Salesforce
*is it possible to add call disposition to appear in Activity - Task field1 vote -
API Calls for TCR 10DLC Registration
Add API functionality to add numbers to the TCR 10DLC Registry.
I have scripts the connect our environment with RingCentral. New users are automatically created within RingCentral, but now I have to regularly go in and manually add numbers to the TCR.
2 votes -
integrate with googlesheets
push call logs into sheets
1 vote -
Custom Admin Role with view only permission
Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".
3 votes -
De-provisioned Users in AD can be deleted by Super Admin Role in SW
Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.
2 votes -
Reason for failure in Archiver to be indicated in Service Web or email notification
Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.
2 votes -
We need a custom fillable Fax cover page to be added right onto ring central.
We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…
10 votes -
Salesforce integration: Conference with host able to drop off
Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.
4 votes -
Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication
Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…
3 votes -
Integrate with Less Annoying CRM
LACRM (Less Annoying CRM) is a web base platform rather than an application or program.
1 vote -
RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail
A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.
5 votes -
Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"
The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.
8 votes -
Limit the Call Handling to Super Admin Only - Limit App Settings
We want to limit the USER APP settings to be changed. Only the Super Admin should have the ability to change Work Hours and After Hours.
Currently, we turned off all User Settings in Roles but the User was still able to edit.
1 vote
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