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1452 results found

  1. Integrate with SugarCRM

    SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

    4 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. RingCentral for HubSpot: Clarity with Outbound caller ID

    It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  3. Read all text throughout Agency.

    We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This should be a added feature to RC. if Zipwhip can do it, you should be able to as well.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. QR Code authenticator app

    In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds should have been added 5-10 years ago and without it, companies aren't compliant with some security rules.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Incorporate call in queues with caller ID on Ringcentral app

    We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. CallRail type marketing source analytics tracks origin based on channel

    Marketing source tracking

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Add field to ticket/portal showing current level of Escalation.

    Tracking Ticket Progress and Status to keep customer satisfaction.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Sync TELUS Business Connect voicemail to MS teams

    Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  9. Create a custom answering rule on Mobile APP

    Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Cross Reference Call ID in Agent State History Reporting API

    When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Integration with EMR AthenaHealth

    EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications

    8 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
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  12. Add a Ring Central Button to Calendar Invites in Caldnar

    I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. SCIM Provisioning Enhancement

    The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to…

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Salesforce Integration - Log Call Recording from RC as a File

    Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  15. Account Telephony Sessions Event

    For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.

    Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Warm Transfer for RingCentral Salesforce

    As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.

    13 votes
    Implemented  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    24 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. integration with levitate.ai

    We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. ServiceNow Virtual Agent (Bot) Integration for Glip

    MS Teams offers a ServiceNow Virtual Agent (bot( integration with their messaging platform. Please see the video linked below at approximately the 10 minute mark to see this in action. https://www.youtube.com/watch?v=pk0a_uEy11UCustomer making a request for RingCentral to offer a similar integration.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Bonafide ERP Integrations

    Please let me know if you guys have any integrations or apps with BONAFIDE.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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