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1433 results found

  1. Allow QoS Data to be pulled via API

    Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    14 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  2. RingCentral for Salesforce: Auto Log Notes - enabled by System Admin

    Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful

    7 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  3. Allow SETTINGS Options to DELETE/DEACTIVATE User Account!

    Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Zoho Campaign SMS

    it would be great to integrate with Zoho Campaign to do SMS.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Integration with EPIC Software

    I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Grafana alert integration for MVP team messaging

    Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it doesn't look nearly as turnkey, and it doesn't promote use of MVP. Ref: Grafana notification integrations

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. AppointFix

    This is an appointment apps for professionals

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Vertafore AMS360 insurance agency management software

    It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

    5 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  9. Integrate into EHR (electronic health record) like Practice fusion

    We need to receive faxes into practice fusion and able to call patients and text them from practice fusion

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. RingCentral for Outlook to Save Click to dial/Click to SMS settings

    It's inconvenient to have to constantly set it up each time we log in.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. WebRTC for SalesForce

    Request is to have WebRTC for Salesforce.

    41 votes
    Implemented  ·  1 comment  ·  Integrations  ·  Admin →
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  12. Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines

    Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should pop as soon as the agent picks up the call regardless of where that call came from. even transfers.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Integration with Kaseya BMS and VSA

    Integration with Kaseya products. Useful for ticketing purposes.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Expose barging, monitoring, and coaching functionality via API

    We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out.But there's no way to give the managers an easy way to hop on that call, instead, they have to dial special star codes (80,81,*82) and then the user's extension. It's not a great experience.Ideally, it'd be nice if there were API endpoints for interacting with those specific features but an acceptable workaround could be making it work if we…

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  15. Athena Electronic Medical Records

    Athena EMR/EHR system for medical practices

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  16. App or Integration with Lead Docket and Filevine

    We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.

    5 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  17. Agency Bloc

    Connect my CRM ( Agency Bloc) with ring central

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Spark post integration for bulk email sending

    to reduce emails going to spam.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  19. WIX Website Builder Integration

    WIX is one of the worlds largest easiest to create website builders with over 200 million users, would be nice to access RingCentral services from WIX

    4 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  20. Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)

    present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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