1330 results found
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Include the Graph Presented in the Dashboard to the Subscription Report
ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard
for some reason they do not transfer into the downloaded report
2 votes -
Combine for RingEX and CXone reporting
Hi
Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.
With this, customer needs to generate report from both platform and manually combine those.
We're seeking possibilities if this can be considered.
2 votes -
Persist analytics filters when changing tabs within reports
When changing tabs in QOS analytics reports, you lose your filters. If I pick a site in Overview then want to drill down into its calls by clicking the Calls tab, the filters reset and I have to re-choose the site - for example. This is highly annoying and seems like a waste of time.
2 votes -
Analytics regarding Text Messaging/SMS
We need an analytics report for SMS messaging
44 votes -
Add Dialed and Calling Numbers to Call Summary Reports in Analytics
Requesting the ability to include dialed (inbound) and calling (outbound) numbers in call summary reports generated via RingCentral Analytics. This would improve tracking, auditing, and overall reporting clarity for users managing high call volumes.
1 vote -
Role that can access specific users/numbers without creating a site.
Ability to create a custom role that can access specific users/numbers without creating a site.
1 vote -
Add column for transferred calls and who picked up the call in Analytics PR
Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.
2 votes -
Remove unnecessary column on Performance Reports
Subject: Adjusting a CSV Report
Description:
Reports are created via the Analytics Portal under the Subscriptions section.
Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
The customer wants to not have these included and just show the tab chosen and ticked for the specific report.2 votes -
Report that shows which platform was used by the user
We need a report that will show the user's log-in and log-out time in the RingCentral app.
Please have it so that desk top and mobile app will have a separate report.
4 votes -
For the Company Number would like to include Outbound numbers on the report
Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.
3 votes -
A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned
A report that shows calls deflected from one queue to another, along with how many of those calls were answered and how many were abandoned. The goal is to identify how many calls originally intended for a specific queue are ultimately handled elsewhere.
2 votes -
Option to retrieve deleted recorded calls
Option to retrieve deleted recorded calls
4 votes -
Park Call to Direct Extension
The customer has an idea of being able to call a park to a specific extension.
19 votes -
Analytics Report view on RingCentral App For Non-Super Admin
The Analytics option is currently not visible in the mobile or desktop app for users with the Phone System Admin role and other non-super admin role.
Request:
Please consider updating the role permissions or app behavior to allow users with the Phone System Admin role to view and access the Analytics section directly within the app—similar to how it's available via the web portal.1 vote -
All extension overview
We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.
3 votes -
Remove deleted users from Performance Reports
We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.3 votes -
Option to check who accessed the call recording
In terms of auditing call recordings, it's a must to have an option who already did checked the recordings.
1 vote -
Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
2 votes -
Employee Photos in Live Reports
The customer would like to have the option to add a photo of each employee beside their name in the Live Reports section. This feature would enhance user experience by enabling quick visual identification of employees.
1 vote -
5 votes
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